Desktop Support Technician

Community Health Network; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Desktop Support Technician to join their self-directed site support team. The ideal candidate will perform level2 troubleshooting for help desk issues and provide support for Microsoft Office and network applications.

Applicants should have a degree in information technology or equivalent experience in customer service, demonstrating strong troubleshooting and interpersonal skills. Local travel may be required as part of this role.

Qualifications

• Associate degree in information technology preferred.
• 3 years in customer service or 2 years in technology support required.
• Knowledge of software used at Community Health Network is a plus.

Responsibilities

• Perform level2 troubleshooting functions for help desk issues.
• Provide support for Microsoft Office products and network-based applications.
• Participate in an on-call rotation and local travel.

Skills

Customer service skills

Troubleshooting skills

Interpersonal skills

Education

Associate degree in information technology

High School Diploma or GED equivalent

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

As part of a self‑directed site support team, the Desktop Support Technician will perform level2 troubleshooting functions for help desk issues involving IT equipment on the customer’s desktop. You will ensure the assistance is prompt, friendly and effective. You will perform principal support functions to customers for Microsoft Office products and network‑based applications such as email, calendar, groupware, electronic forms, etc. This position performs analysis and implementation of microcomputer‑related projects and micro‑computer portions of larger projects.

Exceptional Skills and Qualifications

• Associate degree in information technology preferred.
• Associate degree with three (3) years in customer service strongly preferred or two (2) years’ experience with technology hardware, software, and/or support and training position with High School Diploma or GED equivalent required.
• Strong interpersonal and customer service skills.
• Strong troubleshooting skills.
• Knowledge of technology and software in use at Community Health Network is preferred.
• Understanding of how devices participate in a network.
• This position will participate in an on‑call rotation amongst the team.
• This position will require support of any Community Health Network site of care within the major support region and will require local travel.