Desktop Support Technician

CDW; Hershey (PA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Deployment Technician for a crucial Windows 10 to 11 migration project. This role involves upgrading end-user devices, providing technical support, and ensuring smooth hardware deployments. Ideal candidates will have strong troubleshooting skills and a customer-focused approach. Join a professional environment where your attention to detail and technical expertise will make a significant impact. If you're ready to take on this high-visibility project, we want to hear from you!

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experience supporting Windows OS upgrades in a corporate environment.
• Strong hands-on skills in hardware setup and troubleshooting.

Responsibilities

• Perform on-site migration of end-user devices from Windows 10 to 11.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.

Skills

Windows OS upgrades

Hardware deployments

Troubleshooting

Customer service

Communication skills

Self-management

Education

A+ certification

Tools

Microsoft Deployment Toolkit (MDT)

SCCM

Job description

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IT Deployment Technician – Windows 10 to 11 Migration

Hershey, PA

Full-Time (40 hours/week), 6-Month Project

Join our deployment team for a high-impact Windows 10 to Windows 11 migration project in Hershey, PA. We are seeking an experienced and customer-focused IT Deployment Technician / Hardware Specialist to support end-user device upgrades across the organization. This full-time, 6-month role is ideal for a technician with strong hardware and imaging experience, excellent troubleshooting skills, and the ability to work independently on-site.

Key Responsibilities:

• Perform on-site migration of end-user devices from Windows 10 to Windows 11, including OS upgrades and full device replacements as needed
• Install, configure, and troubleshoot desktops, laptops, mobile devices, scanners, printers, and other peripherals
• Participate in hardware deployments, device refreshes, and user workstation upgrades
• Provide on-site technical support and warranty repairs as required
• Collaborate with project leads to ensure migration schedules and documentation are maintained
• Ensure consistent and accurate use of imaging tools, deployment software, and asset tracking systems
• Apply basic networking and connectivity troubleshooting as needed during the migration process

Requirements:

• Demonstrated experience supporting Windows OS upgrades and hardware deployments in a corporate environment
• Solid understanding of Windows 10 and Windows 11, including imaging, user data migration, and configuration
• Strong hands-on skills in hardware setup, troubleshooting, and peripheral installation
• Familiarity with deployment tools such as Microsoft Deployment Toolkit (MDT), SCCM, or similar
• Excellent customer service and communication skills
• Self-directed, able to manage time effectively in a fast-paced, structured environment

Preferred Qualifications:

• Experience working on large-scale Windows 10/11 upgrade or deployment projects
• A+ or other relevant IT certifications
• Ability to lift and move equipment as needed (up to 50 lbs.)

About the Project:

This role is part of a time-sensitive initiative to upgrade end-user systems to Windows 11. You'll be working in a professional environment where attention to detail, clear communication, and technical accuracy are key to success.

Apply Today

If you’re ready to put your deployment and troubleshooting skills to work in a high-visibility migration project, we’d love to hear from you!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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