Desktop Support Technician

Lensa; Glendale (CA); On-site; Full time

Job summary

A leading U.S. career site is seeking a Desktop Support Technician for its Glendale, CA office. This full-time position entails providing technical support, managing Microsoft 365 environments, and ensuring seamless operations for a hybrid workforce. Join a dynamic IT team, and enjoy competitive pay along with generous benefits, including medical coverage and a 401k plan.

Benefits

Medical, Dental and Vision benefits

401k with Employer Match

Paid short and long-term disability insurance

PTO plan and 10 paid holidays

Qualifications

• 3–5 years of hands-on desktop support experience.
• Strong knowledge of Windows and macOS systems.
• Experience with Microsoft 365 administration.

Responsibilities

• Provide front-line technical support for hardware and software issues.
• Administer Microsoft 365 and manage service requests via ITSM platforms.
• Collaborate with management for in-office technology needs.

Skills

Troubleshooting

Problem-solving

Communication

Collaboration

Attention to detail

Education

IT certifications (e.g., CompTIA A+, Microsoft 365 Certified)

Tools

Microsoft 365

Microsoft Intune

ITSM platforms (e.g., FreshService)

Job description

1 day ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Desktop Support Technician

Glendale, CA (Onsite, Full-Time)

Overview

Reveleer is seeking a self-directed Desktop Support Technician with a passion for technology, collaboration, and creative problem-solving to join our IT team in Glendale, California. This role will provide hands-on and remote technical support to our 550+ hybrid workforce, ensuring seamless operations in a HIPAA-regulated environment. With exposure to a wide range of technologies, including a Hybrid Active Directory transitioning to full Entra by the end of 2025, Microsoft 365, and SaaS applications, this position offers an excellent opportunity for professional growth.

Key Responsibilities

• Provide front-line technical support for employees in the Glendale office and remotely, addressing hardware, software, and application issues for PCs and MacBooks.
• Troubleshoot, diagnose, and resolve issues related to desktops, printers, and network connectivity, escalating complex issues to senior IT staff as needed.
• Administer Microsoft 365 (Exchange, Teams, SharePoint) and Microsoft Identity Management (Hybrid Active Directory/Entra), including user account creation and security permissions.
• Manage and resolve service requests via ITSM platforms (e.g., FreshService), ensuring thorough documentation and timely resolution.
• Deploy, maintain, and inventory technology assets, including laptops and peripherals, for onboarding new employees and staff relocations.
• Utilize Microsoft Intune for Mobile Device Management to configure and secure devices.
• Install and troubleshoot network printers and assist with corporate equipment upkeep (e.g., conference rooms).
• Collaborate with departmental management and workplace coordinators for in-office technology needs.
• Provide user training on hardware, software, and SaaS applications, including Microsoft 365 and communication tools like Teams.
• Contribute to IT infrastructure maintenance and process improvements in a fast-paced, regulated environment.
  
  

Qualifications

• 3–5 years of hands-on experience in desktop support or a similar IT technical support role.
• Strong knowledge of Windows and macOS systems, hardware troubleshooting, and basic network fundamentals.
• Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint) and Microsoft Identity Management (Active Directory/Entra).
• Experience with MDM platforms, preferably Microsoft Intune.
• Familiarity with ITSM platforms (e.g., FreshService, Jira Service Management) for ticketing and documentation.
• Excellent analytical, problem-solving, and communication skills with a strong work ethic and attention to detail.
• Ability to work independently and collaboratively, providing exceptional customer service to a hybrid workforce.
• Experience in a HIPAA-regulated or highly regulated industry is a significant plus.
• Interest in learning new technologies and contributing to team initiatives.
  
  

Preferred Qualifications

• IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Exposure to SaaS-based environments and hybrid IT infrastructures.
  
  

Other Duties

• Assist other IT staff with technology projects and support tasks as requested.
• Handle additional responsibilities as assigned to support team and company objectives.
  
  

Why Join Reveleer?

Join a dynamic IT team in a growth-oriented, HIPAA-compliant environment with broad exposure to modern technologies, including Microsoft 365, Intune, and SaaS applications. This role is ideal for a proactive technician eager to enhance the employee experience and grow professionally.

What You'll Receive

• Competitive pay
• Medical, Dental and Vision benefits including HSA/FSA
• 401k with Employer Match
• 100% paid short term and long-term disability insurance
• PTO plan and 10 paid company holidays
  
  

Salary Range: $25.00 - $30.00 / hourly

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Desktop Support Technician jobs in Glendale, CA.

Los Angeles Metropolitan Area 1 month ago

Pasadena, CA $60,000.00-$70,000.00 2 weeks ago

Pasadena, CA $61,400.00-$94,070.00 2 days ago

Los Angeles, CA $80,000.00-$85,000.00 3 weeks ago

Los Angeles, CA $70,000.00-$75,000.00 3 weeks ago

Beverly Hills, CA $20.00-$25.00 1 week ago

Desktop Support Technician II - Student Health Engemann Admin - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Enterprise Technology Desktop Support Senior Engineer

IT Desktop Support Analyst (Temp to Hire)

Redondo Beach, CA $20.00-$22.00 2 weeks ago

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Santa Monica, CA $31.00-$31.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.