Desktop Support Technician

Pomeroy; Pleasant Prairie (WI); On-site; Full time

Job summary

A leading company in pharmaceutical manufacturing is seeking a proactive Field Support Technician in Pleasant Prairie, WI. This role focuses on providing on-site, technical support for hardware and software systems, ensuring optimal functionality through installation, troubleshooting, and client interaction. Candidates with strong proficiency in Windows 10, Office 365, and hardware management are particularly encouraged to apply.

Qualifications

• Minimum 3 years experience in field support or desktop support roles.
• Strong hardware and software installation, configuration, and troubleshooting experience.
• Familiarity with SCCM for system imaging and deployment.

Responsibilities

• Provide hands-on, on-site support for hardware and software systems.
• Troubleshoot and resolve technical issues related to hardware and software.
• Accurately manage and document service tickets.

Skills

Troubleshooting

Hardware installation

Software configuration

Customer service

Windows 10

Microsoft Office 365

SCCM

Education

3 years experience in field support or desktop support

Tools

ServiceNow

Remedy

Job description

20 hours ago Be among the first 25 applicants

Direct message the job poster from Pomeroy

We are seeking a proactive and customer-focused Field Support Technician to provide on-site, client-facing technical support. This position is responsible for the installation, configuration, repair, and maintenance of hardware and software systems. The ideal candidate will have strong troubleshooting skills, a solid understanding of Windows environments, and the ability to support both desktop and mobile devices.

Responsibilities:

• Provide hands-on, on-site support for hardware and software systems, including installation, servicing, upgrades, and repairs.
• Perform quality checks to ensure system equipment is operational before deployment.
• Troubleshoot and resolve technical issues related to hardware, software, and peripheral devices.
• Configure and deploy PCs and notebooks using SCCM imaging.
• Accurately manage and document service tickets; escalate issues as necessary.
• Support and maintain Microsoft Windows 10 and Office 365 environments.
• Provide walk-up kiosk support and maintain user-facing support stations.
• Restock and manage IT vending and locker supply units.
• Ensure unresolved issues are directed to appropriate support teams for further analysis and resolution.

Basic Qualifications:

• Minimum 3 years of experience in field support or desktop support roles.
• Strong hardware and software installation, configuration, and troubleshooting experience.
• Proficient in Windows 10 and Microsoft Office / Office 365.
• Familiarity with SCCM for system imaging and deployment.
• Hands-on experience managing support tickets using a ticketing system (ServiceNow, Remedy, etc.).
• Familiarity with iOS devices and mobile device support.
• Ability to lift and carry up to 40 lbs.
• Office-based support role with direct interaction with end users.
• Walk-up kiosk and tech bar support setup.
• Includes responsibility for vending and locker-based IT supply resupply.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar.
• Experience working in a large corporate or enterprise IT environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Pharmaceutical Manufacturing

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