Desktop Support Technician

F. H. Cann & Associates, Inc.; Exeter (NH); On-site; USD 35,000 - 60,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide technical assistance in a Windows 10/11 environment. The ideal candidate will have 3+ years of experience in desktop support, strong troubleshooting skills, and the ability to work collaboratively in a team. This full-time role requires a reliable individual who can manage helpdesk tickets and assist both onsite and remote employees.

Qualifications

• 3+ years working within a Desktop Support environment.
• Solid understanding of Networking LAN/WAN.
• Experience supporting VOIP systems.

Responsibilities

• Provide technical support for hardware/software issues.
• Install and configure operating systems and applications.
• Manage helpdesk ticketing system and user accounts.

Skills

Hardware and Software Installation

Troubleshooting

Networking

Customer Service

Education

3+ years in Desktop Support

Tools

Windows 10/11

MS Office 365

Active Directory

Job description

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The Desktop Support position provides technical assistance for onsite

employees as well as a remote workforce in supporting a Windows 10/11

environment. Responsibilities include, but are not limited to

hardwaresoftware installation, image creation and deployment,

troubleshooting of desktop and laptop computers, account creations and

maintenance as well as some networking. The candidate must be reliable

and friendly and be able to work collaboratively in a team environment.

Candidate must also have 3+ years of experience working in a technical

Support Role. Essential Functions Reasonable Accommodations May Be Made

to enable individuals with disabilities to perform these essential

functions. Provide technical support and troubleshooting for desktop

hardware and software issues both in person and over the phone. Install,

configure, and maintain desktop operating systems and applications for

employees. Install and perform minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications.

Set up and configure user accounts and permissions. Read technical

manuals, confer with users, or conduct computer diagnostics to

investigate and resolve problems or to provide technical assistance and

support. Image new computer hardware in preparation for deployment to

end-user, install and update computer software. Support key (Artiva)

application which is our CRM. Collaborate and escalate within the IT

team to determine and resolve problems in a timely manner. Manage

helpdesk ticketing system, provide regular updates to users. Manage

requests to meet business SLAs Must be flexible to work some evening (as

late as 9pm) and occasional Saturday Shifts. Position Requirements

Competencies Computers and Electronics Knowledge of Windows 10/11, MS

Office 0365, Active Directory and Manage Engine (or equivalent Help desk

application) Complex Problem Solving Identifying complex problems and

reviewing related information to develop and evaluate options and

implement solutions. Critical Thinking Using logic and reasoning to

identify the strengths and weaknesses of alternative solutions,

conclusions or approaches to problems. Time Management Managing one\'s

own time and the time of others. Systems Analysis Determining how a

system should work and how changes in conditions, operations, and the

environment will affect outcomes. Strong customer service skills with

the ability to communicate technical information to non-technical users.

Required Education and Experience 3+ years working within a Desktop

Support environment. Solid understanding of Networking LAN/WAN.

Experience supporting VOIP environments in terms of troubleshooting

network backbone components through to softphones desired. Experience

with help desk software and remote support tools. Proficiency in

troubleshooting desktop hardware and software issues. Understanding of

firewall concepts and network security principles. Hardware Desktops,

Laptops, Multifunctional Network Printers, VOIP phones. Software

Microsoft Windows 10/11, Microsoft Office 365, Microsoft Active

Directory and Manage Engine. Work Environment Call/Contact Center;

In-Office Federal And State Contractor. Working From Home Requirements

This role might support occasional remote work Home internet minimum 25

MBPS Upload/Download required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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