Desktop Support Technician

NTT DATA North America; Englewood (CO); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Health savings account

AD&D insurance

Employee assistance program

401k plan

Job summary

NTT DATA North America seeks a Desktop Services Technician for the Englewood, CO area to support CommonSpirit Health engagements. Responsibilities include imaging devices, prepping shipments, and helping remote users with initial login access, all delivered with courteous, professional service.

The role requires Windows PC experience and customer service excellence; familiarity with Google Suite and Microsoft Office is a bonus, with a high school diploma as a baseline.

Qualifications

• 1+ year of Windows PC technical experience.
• 1+ year of solid customer service communications.
• High School diploma required; Associate degree or technical institute degree/certificate preferred.

Responsibilities

• Imaging desktop and laptop PC workstations.
• Packing and shipping desktops and laptops to remote new users.
• Assist remote new users with initial login access to new devices; interact courteously and professionally.
• Ensure new devices are logged and tracked in the asset management system.

Skills

Windows PC experience

Customer service communications

Google Suite

Microsoft Office tools

Education

High School diploma

Associate degree or technical certificate

Tools

None

Job description

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

NTT DATA's Client is currently seeking a Desktop Services Technician / Customer Support to join their team in Englewood, Colorado (US-CO), United States (US).

Job Description

CommonSpirit Health Engagement

Job Description - IT End User Services Technician (FSO Level)

Day to Day Job Duties

• Imaging desktop and laptop PC workstations.
• Packing and Shipping desktop and laptop PC workstations to remote new users.
• Assist remote new users with initial login access to new devices. Interact with the customers in a courteous and professional manner.
• Ensure new devices are accurately logged and tracked in the asset management system.

Basic Qualifications

• 1+year of Windows PC technical experience.
• 1+ year of solid customer service communications.

Degree: High School diploma required. Associate degree or technical institute degree/certificate preferred.

Nice to Have Qualifications

• Knowledge of Google Suite & Microsoft Office tools are a plus.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $20-$23.50/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EOO rights under the law, please click here. For Pay Transparency information, please click here.