Desktop Support Technician

Apex Systems; Denver (CO); On-site; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to provide essential IT support in a healthcare environment. This exciting role involves troubleshooting, system installations, and providing exceptional customer service to users. You will be responsible for managing hardware and software inventory, coordinating network changes, and ensuring a seamless user experience. If you have a passion for technology and a commitment to helping others, this position offers a fantastic opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• 2+ years of experience in end user computing and LAN applications.
• High School Diploma or GED required; Bachelor's degree preferred.

Responsibilities

• Handle system installation, configuration, and troubleshooting.
• Provide excellent customer service and manage ticket queues.

Skills

Customer Service

Troubleshooting

System Installation and Configuration

LAN/WAN Support

Technical Consulting

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Microsoft Office Suite

Lotus Notes

Windows

Job description

Apex Systems is seeking Desktop Support Technician to join our esteemed healthcare client located in Denver, CO. We’re looking to send qualified candidates for interviews as early as this week.

Schedule: M-F 8-5, 40 hours per week

Compensation: $25.00/hr ($37.50/hr for overtime hours when/if applicable)

Essential Functions:

• Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.
• Provides excellent customer service to computer users.
• May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members.
• Coordinates Moves, Adds, and Changes to support complex LAN & WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures.
• Maintains and secures inventory of all hardware and software.

Customer Service Skills:

• Demonstrates professional behavior with all customers at all times.
• Develops a clear understanding of the customer's needs seeking information through clarifying questions.
• Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken.
• Sensitive to customer's frustration and responds professionally.

Basic Qualifications:

• Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.
• High School Diploma or General Education Development (GED) required.

Preferred Qualifications:

• Some technical consulting experience preferred.
• Bachelor's degree in computer science OR four (4+) years of experience in a directly related field preferred.
• Microsoft Certifications or training and/or A+ preferred.

Additional Skills:

• Knowledge of mobile devices; Current and recent Windows, Lotus Notes, Microsoft Office Suite of products.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any characteristic protected by law.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care