Desktop Support Technician

Motion Recruitment; Denver (CO); Hybrid; USD 45,000 - 56,000; Full time

Job summary

Join a forward-thinking company as a Principal Lead Technical Recruiter, where you will play a crucial role in supporting IT infrastructure and enhancing user experience. This hybrid position requires strong customer service and troubleshooting skills, focusing on hardware, software, and network support. Be part of a team that values innovation and continuous improvement, contributing to a cleaner energy future while enjoying comprehensive benefits. If you are passionate about technology and dedicated to providing exceptional service, this opportunity is perfect for you.

Benefits

Medical Insurance

Health Savings Account (HSA)

401(k)

Vision Insurance

Qualifications

• 1 year of experience supporting client-side IT infrastructure.
• Strong customer service and troubleshooting skills.

Responsibilities

• Install, test, and troubleshoot end user workstations.
• Provide executive level desktop support.
• Support server and network issues with Tier 3.

Skills

Customer Service Techniques

Incident Management

Troubleshooting Techniques

Time Management

Communication Skills

Education

Associate or Bachelor's degree in Information Systems

Experience in IT competencies

Tools

Active Directory

Microsoft Windows

Remote Monitoring Tools

Help Desk Ticketing System

Job description

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Principal Lead Technical Recruiter @ Motion Recruitment | Talent Acquisition Expert

Location: Hybrid (Client located in Denver, TX)

Duration: 6-12 Month Contract-to-Hire

*Must be able to work onsite 2 days per week

*Must be local to the Denver, CO area

This company is one of the largest owners of clean energy generation assets in the US and is leading the transition to a world powered by clean energy.

The IT Desktop Support Technician is an important member of the IT Infrastructure team.The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

• Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

• Responsible for executive level desktop support, requiring a higher level of service

• Utilizing Active Directory for user management and assigning users to Group Policy Objects

• Responding to and supporting the resolution of server and network issues with Tier 3 support

• Provide 1st level client support through our help desk ticketing system

• Recognizing and escalating more difficult problems to Tier 3 support

• Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

• Use Remote Monitoring tools and call tracking to log and route tickets

• Imaging and Deploying Desktops and Laptops for end users

• Creating and maintaining client-related documentation

• Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

• Participate in the maintenance, updates, planning and installation of client computers and application software

• Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

• Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

• Facilitate the deployment of new client computer systems and application integration to support business needs

• Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

• Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

• Experience in setting up, troubleshooting, and maintaining A/V and conference room equipment, including projectors, microphones, video conferencing systems, and digital displays.

Skill Requirements

• Strong Customer Service techniques in an IT environment

• Proficient in IT procurement processes and procedures

• Strong Incident skills and troubleshooting techniques

• Exceptional work ethic and time management skills

• Ability to work well independently and/or as part of a team

• Strong communication skills and a commitment to customer service at the executive level

• Ability to travel 10% of the time, and on short notice

• Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Preferred Qualifications

• Associate or Bachelors degree in Information Systems or a similar field is preferred.
• Experience in key Information Technology competencies will be considered in lieu of a formal degree.
• 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

You will receive the following benefits:

• Medical Insurance & Health Savings Account (HSA)
• 401(k)

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Services for Renewable Energy

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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