Desktop Support Technician

GTN Solutions; Columbus (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

GTN Solutions GmbH in Columbus, Indiana, seeks an IT Support Technician to manage hardware and software across user devices and select infrastructure components.

You will deploy operating system updates, test patches, and assist with imaging and repairs. The role requires strong troubleshooting, self-motivation, and the ability to work with different management styles.

Join a team focused on reliable service delivery and timely resolutions.

Responsibilities

• Manage installation and maintenance of hardware and software for workstations, printers, and mobile devices.
• Plan and supervise OS releases, patches, and software deployments.
• Troubleshoot, replace parts, upgrade systems, and perform basic deployments and repairs.
• Image desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and device dispatch to users.
• Track hardware inventory and resolve issues for users.
• Handle tickets in ServiceNow promptly.
• Assist in resolving escalations during service delivery.
• Be highly adaptable and a self-starter; work well with various management styles.

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.