Desktop Support Technician

A3 Solutions, Inc.; City of Norwich (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A3 Solutions, Inc. is seeking a Desktop Support Technician to provide onsite support in a dynamic environment. The technician will be responsible for troubleshooting issues, assisting users with hardware and software, and maintaining network connections. Candidates should have strong customer service and technical skills.

Qualifications

• Excellent customer service skills required.
• Experience in troubleshooting desktop and network issues.
• Knowledge of hardware setup and configuration.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems.
• Support Windows OS and Microsoft Office in an enterprise setting.
• Document and maintain hardware and software systems.

Skills

Customer Service

Troubleshooting

Windows OS

Microsoft Office Suite

Networking

Hardware Repair

Job description

Desktop Support Technician:

• 100% onsite.
• 8-5 Monday-Friday, no on-call.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.