Desktop Support Technician

Triune Infomatics Inc; Carson City (NV); On-site; USD 34,000 - 55,000; Part time

Job summary

Triune Infomatics Inc. is seeking a Desktop Support Technician in Carson City, NV onsite for a short-term contract (up to 3 months) to deliver white-glove end-user assistance.

You will manage tickets in FreshService, assist with Windows 10/11, Microsoft Office 365, VPN, CrowdStrike endpoints, MFA, imaging for new hires, and hardware repairs on Dell Latitude devices. Strong communication and security practices are essential.

Qualifications

• Experience with Dell Latitude hardware and troubleshooting.
• Proficient in Windows 10/11 and Office 365 administration.
• Familiar with FreshService ticketing and IT support workflows.
• Strong communication and collaboration, especially with end users.
• Experience supporting remote users and MFA/CrowdStrike endpoints.

Responsibilities

• Provide white-glove end-user support via email, walk-ups and MS Teams.
• Maintain ticketing hygiene and ensure timely resolution of issues.
• Utilize FreshService to manage user tickets and assets.
• Troubleshoot Windows OS, Office 365, VPN, and endpoint issues.
• Image and deploy Windows for new hires; onboard new users.
• Support CrowdStrike, MFA, printers, and security best practices.

Skills

Windows OS troubleshooting

Office 365

Dell hardware troubleshooting

Communication skills

VPN connectivity

Data migration

Tools

FreshService

MS Teams

Job description

Role: Desktop Support Technician

Location: Carson City, NV (Onsite - 5 Days/Week)

Duration: Short-term contract (up to 3 months)

Overview:

We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.

Key Responsibilities:

• Provide white-glove support to our users via email, walk-ups and from MS Teams.
• Maintain ticketing system hygiene and ensure timely resolution of issues.
• Utilize FreshService ticketing system to manage user tickets.
• Asset management and inventory.
• Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).
• Diagnose and resolve Windows 10/11 Pro OS issues.
• Install and troubleshoot Microsoft Office 365 applications.
• Manage Windows 11 imaging and deployment systems for new hires and or existing users.
• Onboard new hires, contractors and or consultants on new hardware.
• Assist with Microsoft MFA Authenticator issues.
• Assist Security Operations team with CrowdStrike security-related endpoint issues.
• Support Global Protect VPN connectivity and resolve network-related endpoint problems.
• Perform user data migrations to new laptops, ensuring smooth transitions.
• Troubleshoot printer connectivity (desktop, laptop and label printers).
• Install and troubleshoot SecOps approved software applications.
• Promote IT security best practices and enforce Acceptable Use Policies.
• Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.

Qualifications:

• Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.
• Experience with IT Ticketing systems preferably FreshService.
• Experience in troubleshooting VPN agent on endpoint connectivity issues.
• Experience with user data migration and endpoint setup.
• Excellent communication and interpersonal skills.

Preferred Skills:

• 5 Years experience with Microsoft Windows OS 10/11.
• 5 Years experience with Microsoft Office 365.
• Microsoft Intune, Entra or related certifications.
• Experience supporting remote employees.
• Familiarity with Dell Latitude models and hardware configurations.
• Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies.