Desktop Support Technician

SKIN AND CANCER INSTITUTE; California; On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to enhance their IT support team. In this role, you will manage help desk tickets, troubleshoot hardware and software issues, and ensure that security protocols are upheld. You will work with Microsoft Windows server technologies and assist in maintaining the server room and network equipment. This position offers a dynamic work environment where your contributions will directly impact the efficiency of IT operations. If you are passionate about technology and enjoy solving problems, this opportunity is perfect for you!

Qualifications

• Minimum 3+ years of IT Support experience required.
• Strong knowledge of Microsoft Windows Server and Office 365 Suite.

Responsibilities

• Manage help desk tickets and resolve hardware/software issues.
• Support Microsoft Windows server technologies and network connectivity.

Skills

IT Support

Troubleshooting

Network Performance

Bilingual (English and Spanish)

Education

3+ years of IT Support experience

Tools

Microsoft Windows Server 2012R2/2016/2019/2022

Office 365 Suite

Active Directory

Hyper-V

Job description

Desktop Support Technician

Job Description

• Manages help desk tickets promptly.

• Ensures security protocols are followed and enforced.

• Responds to hardware and software problems, including third-party applications.

• Support email related issues (O365).

• Help with server room maintenance, UPS backup batteries maintenance, server room cabling, etc.

• Implement device upgrades for office workstations, servers, and network equipment.

• Image and deploy hardware/software for new hires and acquisitions.

• Use remote control tool to assist end-users when needed.

• Resolve LAN/WAN/VPN issues such as network performance and connectivity.

• IT asset management of PC and other IT equipment, ensuring all equipment is appropriately asset tagged and recorded. Newly issued software must be properly licensed.

• Create network, hardware, and software documentation for different systems.

• Support Microsoft Windows server technologies (Server 2012 R2/2016/2019/2022), operating systems, DNS and Active Directory, and virtualization platforms such as Hyper-V.

• Plan, prioritize, organize, and complete work to meet established objectives.

Job Requirements

• Minimum 3+ years of IT Support experience.

• All current Microsoft Desktop Operating Systems (10/11).

• Microsoft Windows Server 2012R2/2016/2019/2022.

• Experience with Office 365 Suite, including O365 Outlook desktop/web application.

• Active Directory, Group Policy.

• Experience with LAN and WAN technology and firewalls.

• Experience with help desk support.

• Knowledge of PC hardware, printers, and troubleshooting.

• Knowledge of IP networking/DHCP/VPN and Wi-Fi.

• Bilingual (English and Spanish) a plus.

• Must be authorized to work in the United States.