Desktop Support Technician

Danta Technologies; Austin (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Healthcare insurance

Paid sick leave

Major holidays

Job summary

Danta Technologies in Austin, TX is hiring a Desktop Support Technician (DSS) to provide deskside and remote support for Windows and Apple devices. You will image, deploy, troubleshoot, and onboard new hires while ensuring policy and security compliance.

Expect rotation coverage including nights and weekends, with a compensation package for W2 employees. Requirements include 5–7 years in desktop support, Office 365 expertise, Windows/macOS proficiency, and device imaging experience using

Qualifications

• 5–7 years of IT experience in desktop support.
• Hands-on Office 365 troubleshooting & admin.
• Strong knowledge of Windows 10/11 and macOS.
• Experience imaging and deploying devices using Autopilot/Intune.
• Familiarity with TCP/IP, DHCP, DNS, VPN, Wireless.

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot Google Workspace issues (Gmail, chat).
• Image, deploy, and troubleshoot post-deployment devices.
• Configure and troubleshoot end-user devices.
• Support mobile device setup/troubleshooting (iOS/Android).
• Diagnose and resolve hardware/software conflicts.
• Manage tickets in ITSM (ServiceNow): classify, assign, track, close.
• Onboard new hires (accounts, devices, access).
• Ensure hardware records in asset management system.
• Tag assets, track inventory, report inflows/outflows weekly.
• Coordinate with vendors for repairs/replacements.
• Ensure compliance with IT policies, security standards, SLAs.
• Participate in rotational on-call support (nights/weekends).

Skills

Office 365

Windows 10/11

macOS

Device imaging

Networking basics

Productivity tools

Customer service

Help desk

MCP/CompTIA A+

Tools

Intune

Windows Autopilot

Job description

Role - Desktop Support Technician (DSS)

Location - 607 W 3rd St, Austin, TX 78701

Rate - $23/hr on W2

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices
• Support mobile device setup and troubleshooting (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in the asset management system.
• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
• Coordinate with vendors for repairs or replacements of malfunctioning equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotational on-call support (including nights/weekends).

Role - Desktop Support Technician (DSS)

Location - 607 W 3rd St, Austin, TX 78701

Rate - $23/hr on W2

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices
• Support mobile device setup and troubleshooting (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in the asset management system.
• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
• Coordinate with vendors for repairs or replacements of malfunctioning equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotational on-call support (including nights/weekends).

Requirements

• 5-7 years of IT experience in desktop or end-user support.
• Hands-on experience with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience working in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
• Must be able to lift up to 50 lbs.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.