Desktop Support Technician

thejanepauleycommunityhealthcenterinc; Arlington Heights (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Purpose-driven work

Medical, dental, Vision benefits

Generous PTO

401(k) with employer contribution

Life and disability insurance

Job summary

Jane Pauley Community Health Center is seeking a Desktop Support Technician to join the Information Technology team. This role provides hands-on support for hardware, software, and end-user systems to ensure reliable operations that enable patient care.

The ideal candidate will troubleshoot desktops, laptops, printers, phones, and connectivity, install and configure equipment, and collaborate with IT staff and vendors to improve processes in a mission-driven health center context.

Qualifications

• Strong customer service mindset and team-oriented collaboration
• Excellent written and verbal communication skills
• Working knowledge of PC hardware, software, and troubleshooting techniques
• Ability to diagnose and resolve technical issues effectively
• Willingness to learn and grow in a fast-paced environment

Responsibilities

• Provide day-to-day support for hardware, software, and end-user systems
• Troubleshoot desktops, laptops, printers, phones, and connectivity issues
• Support network and telecommunications systems as needed
• Document, track, and resolve user support requests promptly
• Install, configure, and relocate desktop equipment and peripherals
• Manage hardware inventory and lifecycle maintenance
• Collaborate with IT team and vendors to resolve issues and improve processes

Skills

Customer service

Communication

PC hardware

Troubleshooting

Adaptability

Education

Associate degree or 2+ years experience

Tools

Windows OS

Active Directory

Job description

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Desktop Support Technician

Jane Pauley Community Health Center | Information Technology

At Jane Pauley Community Health Center , we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana.

We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care.

Why This Role Stands Out

• Direct impact on operations by supporting teams who deliver frontline patient care
• Opportunity to work across multiple systems, locations, and technologies
• Hands-on role with exposure to hardware, software, networking, and telecommunications
• Collaborative environment with opportunities to learn, grow, and expand technical skills
• Meaningful work supporting a mission-driven healthcare organization

Position Overview

The Desktop Support Technician provides hands-on technical support for hardware, software, and end-user systems; ensuring teams remain connected, supported, and equipped to deliver high-quality care. This role supports day-to-day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.

What You’ll Do

Technical Support & Troubleshooting

• Provide day-to-day support for hardware, software, and user systems
• Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity
• Support network and telecommunications systems as needed
• Document, track, and resolve user support requests in a timely manner

System Setup & Maintenance

• Install, configure, and relocate desktop equipment and peripherals
• Set up and maintain desktops, laptops, printers, and phone systems
• Manage hardware inventory, including tracking and lifecycle maintenance
• Ensure systems are functioning efficiently and aligned with organizational standards

Collaboration & Continuous Improvement

• Partner with external vendors to resolve hardware, software, and service issues
• Communicate updates, timelines, and project status to team members and leadership
• Collaborate with IT team members on support issues and ongoing projects
• Identify opportunities to improve IT processes, systems, and user experience

What You Bring

Required

• Strong customer service mindset with a collaborative, team-oriented approach
• Excellent written and verbal communication skills
• Working knowledge of PC hardware, software, and troubleshooting techniques
• Ability to diagnose and resolve technical issues effectively
• Willingness to learn, adapt, and grow in a fast-paced environment

Preferred

• Associate degree in a related field or 2+ years of relevant experience
• Experience supporting Microsoft Windows and Active Directory
• Certifications such as CompTIA A+, Network+, or similar
• Equivalent hands‑on technical experience may be considered in place of formal certifications

Additional Requirements

• Valid driver's license, reliable transportation, and proof of insurance
• Ability to travel between locations as needed

Why You’ll Love Working Here

• Purpose‑driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role‑you are helping shape healthier communities and advancing equitable care every day!