Service Delivery Manager

American Technology Services, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

American Technology Services, Inc. is seeking a talented engineer for the Consultant Client Services role in Atlanta, GA. This position involves providing hands-on support and strategic advisement to clients, ensuring their IT environments run efficiently. The ideal candidate will possess a strong IT background with over 5 years of experience and excellent customer service skills.

You will work closely with clients, addressing technical challenges while building meaningful relationships. This hybrid role will require a mix of technical acumen and interpersonal skills, making you a trusted advisor to clients.

Qualifications

• 5+ years of experience in a related field.
• Working knowledge of O365, Azure, Active Directory, and Cisco technologies.
• Technical certifications are a plus.

Responsibilities

• Provide dedicated on-site support for clients’ networks.
• Analyze hardware, software, and network capabilities.
• Assist on cloud migrations and infrastructure projects.
• Document client environments and IT needs.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Communication skills

Service-oriented mindset

Education

Bachelor’s degree in a related field

Tools

Microsoft Office 365

Azure

Cisco

Windows Servers

VMware

Job description

American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most – the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our “corporate knowledge” about our clients’ IT operations helps our clients perform at a higher level.

ABOUT THE ROLE

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

PRIMARY TECHNOLOTIES WE USE

• Microsoft Azure and other cloud IaaS solutions
• Routers & routing protocols, specifically Cisco / Meraki
• Firewalls and security concepts, including IPsec VPNs and remote access VPNs
• VMware and other virtualization applications with shared storage (iSCSI)
• Microsoft Office 365, Microsoft Exchange, Azure and Linux
• Dell and HP Workstation/Server Hardware

WHAT YOU'LL DO

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide dedicated on-site support for a clients’ network & infrastructure
• Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
• Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.
• Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
• Ability to work individually and in team environments both internally and with clients
• Assist with the troubleshooting and analysis of servers and networks systems
• Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
• Creating and maintaining client environment documentation
• Additional requirements may exist if offer of employment is extended
• Familiar with backup solutions
• Highly proficient in communicating with end-users
• Occasional after-hours dispatch may be required

PHYSICAL REQUIREMENTS

• Ability to travel to client site daily
• Sitting for extended periods of time
• Must be able to move around in an industrial manufacturing location
• Dexterity of hands and fingers to operate and handle computers and components

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a related field with more than 5 years equivalent experience
• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
• Microsoft, Cisco, VMware or other technical certifications always a plus
• Experience in the Managed Services Sector is a plus

SKILLS

• Proven customer service and problem-solving skills, working directly with clients
• Proficient analytical skills with good verbal/written communication
• Ability to identify and document IT needs and/or vulnerabilities based upon best practices
• Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
• Assist end-users through new set-up instructions / proceedures