Desktop Support Team Lead — Mentorship & Impact (Onsite)

Top Prospect Group, Inc.

New York (NY)

On-site

USD 72,000 - 88,000

Full time

14 days+

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Job summary

Top Prospect Group, Inc. is seeking a hands-on Desktop Support Team Lead in Westchester, NY. This on-site role combines leadership with advanced end-user support across Windows, macOS, and Microsoft 365.

You will mentor a small team, escalate complex issues, manage asset records, and collaborate with stakeholders to keep systems running smoothly. The ideal candidate has 5+ years in desktop support and a CompTIA A+ certification.

Qualifications

Associate's degree in Information Technology or equivalent experience.
CompTIA A+ certification required
5+ years of Help Desk/Desktop Support experience
Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
Experience supporting audiovisual and collaboration technologies
Proven ability to mentor team members and handle escalated technical issues

Responsibilities

Lead and support desktop technicians, providing guidance and technical mentorship
Serve as the escalation point for complex technical issues
Troubleshoot hardware, software, networking, and endpoint management issues
Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
Manage desktop-related projects and technology deployments
Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
Maintain accurate documentation, asset inventory, and ticket records
Collaborate with vendors and internal stakeholders to resolve technical challenges