Team Leader II

Stefanini, Inc; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini, Inc. in Troy, MI is seeking a Desktop Support Team Leader II to oversee the Service Desk and lead a dedicated team onsite. The role focuses on coaching, performance evaluations, and ensuring service quality in alignment with client SLAs.

The position requires a minimum of 2+ years of management experience, strong communication skills, and the ability to manage day-to-day operations in a fast-paced IT environment. Onsite work is required.

Qualifications

• 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations.
• Strong interpersonal skills and Excellent verbal and written communication.
• Excellent attention to detail and organization skills.
• Effective time management and organizational skills.
• Be a big-thinker, able to think strategically and align with client goals.
• Be flexible & adaptable in understanding of client needs and goals to achieve successful outcomes.

Responsibilities

• Create a cohesive team environment through consistent management.
• Coach and counsel direct reports; provide feedback and conduct evaluations.
• Write employee performance evaluations, deliver merit reviews, update journals, and perform other admin tasks.
• Perform root cause analysis and identify opportunities to improve efficiencies.
• Ensure direct reports meet goals and follow departmental processes.
• Responsible for day to day operations of Service Desk.
• Work with Project and Senior Management Team for long-term strategies and SLAs.

Skills

Management experience

Coaching

Performance reviews

Interpersonal skills

Time management

Organizational skills

Communication skills

Strategic thinking

Education

High school diploma or equivalent

Job description

Job Details

Desktop Support

Team Leader II Troy,MI

Posted:7/20/2026

Job Description Job ID#:

64391

Job Category:

Desktop Support

Position Type:

Full Time

Duration:

Full time

Remaining Positions:

1

Details:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41countries across the Americas, Europe, Africa, Australia, and Asia.

• Create a cohesive team environment through consistent management
• Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day to day operations of Service Desk
• Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

What you’ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we’re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;
• Open floor plan environment where collaboration is highly encouraged!

Job Requirements Details:

• High school diploma or equivalent required
• 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
• Good interpersonal skills
• Excellent attention to detail and organization skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
• Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

#LI-LG1 #LI-ONSITE

Pay Range:

Based on Experience