Mac & Windows Service Desk Tech II

Milestone Technologies, Inc.

Phoenix (AZ)

On-site

USD 30,000 - 39,000

Full time

2 days ago

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Job summary

Milestone Technologies, Inc. is seeking bright Help Desk Technicians to support primarily Mac environments with some Windows work. You will troubleshoot complex issues across chat, ticket, and phone, assist with remote installs, and help users with access problems.

You will engage in messaging, calendar, and collaboration services, demonstrate strong empathy, and provide excellent end-user support in a fast-paced setting.

Qualifications

Minimum HS Diploma or GED.
3+ years Help Desk experience; macOS focus 80%, Windows 20%.
Strong communication and empathy required.
Solid Mac OS command-line troubleshooting knowledge.
Proficiency with Slack, Teams and Google Workspace.
Experience with Exchange and Google Admin; Groups/permissions know-how.

Responsibilities

Resolve complex user issues across multiple media (chat, ticket, phone).
Troubleshoot client-side network and authentication issues.
Support remote installations and user access problems.
Assist remote users with password resets and network access.
Support messaging, calendar, and collaboration services.

Skills

Help Desk experience

MacOS expertise

Interpersonal communication

Mac command line

Collaboration tools

Exchange/Google Admin

Windows support

ServiceNow/Jira/Zendesk/Okta

iOS/Android support

Video conferencing

Active Directory basics

Education

HS Diploma or GED

Tools

Slack

Teams

Google Workspace

Microsoft Exchange

Google Admin

ServiceNow

Zendesk

Jira

Okta

Active Directory

Job description

You will engage in messaging, calendar, and collaboration services, demonstrate strong empathy, and provide excellent end-user support in a fast-paced setting.

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