Desktop Support Specialist, Lead

Purdue Research Foundation; West Lafayette (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Purdue University in West Lafayette, IN is seeking a Desktop Support Specialist, Lead to coordinate and provide technical support to faculty and staff. You will work with a team to install, upgrade, and support hardware, software, and peripherals, and develop new IT applications to enhance academic and research activities.

The role requires an associate degree and 2 years of IT desktop support, plus strong Windows/Mac, networking, AD, and SCCM knowledge.

Qualifications

• Associate degree in Computer Science, Computer Technology OR a related field of study.
• Two (2) years of IT desktop support or related IT experience.
• In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate’s degree + 4 years of experience; HS/HSE+ 6 years of experience)

Responsibilities

• Coordinate and provide technical support for faculty and staff.
• Install, upgrade, and support hardware, software, and peripherals.
• Collaborate with IT staff to deliver services to faculty and staff.
• Assist with end-user training and issue resolution.

Skills

Windows & Mac OS

PC hardware & networking

End-user support

Verbal & written communication

Team collaboration

Education

Associate degree in Computer Science/Technology or related field

HS/HSE + 6 years experience alternative

Tools

SCCM

Active Directory

VPN/Networking tools

Job description

Job Title: Desktop Support Specialist, Lead

City: West Lafayette

Job Description:

Job Summary

The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.

What We're Looking For

Education and Experience Required:

• Associate degree in Computer Science, Computer Technology OR a related field of study.
• Two (2) years of IT desktop support or related IT experience
  • Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software.
• In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate’s degree + 4 years of experience; HS/HSE+ 6 years of experience)

Skills Required:

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
• Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
• Knowledge of:
  • personal computer, network, server and office productivity technologies
  • computer networking concepts including IP networking and firewalls
• Capable of providing quality end-user support and training with patience and consideration of others
• Clear and effective verbal and written communications skills. Good interpersonal skills
• Demonstrated ability to troubleshoot hardware and software problems on desktops
• Ability to:
  • lift and carry 10-25 pounds frequently and 40 pounds occasionally
  • complete projects within deadlines
  • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment

Preferred:

• Basic understanding of Microsoft Active Directory management including group policy
• Ability to navigate collections and packages via SCCM
• Previous academic support is strongly preferred
• Knowledge of:
  • workstation/user administration within a LAN environment
  • web design and maintenance desirable
  • multiple operating systems

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days - Summary of Benefits for Administrative and Operational Support, Police, Fire and Skilled Trades - Human Resources - Purdue University

Career Stream

Administrative and Operational Support 4

• Pay Band S055
• Job Code #20003372

Career path maker: https://www.purdue.edu/hr/careerpathmaker/

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Equal Opportunity Employer

Purdue University is an EOE employer.