Desktop Support Specialist L3 - Onsite Midtown NYC

Global Relay; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Vacation days

Commuter benefits

Corporate bonuses

401(k) retirement plan

Subsidized meal program in NYC office

Job summary

Global Relay in New York seeks a Desktop Support Specialist – L3 to deliver advanced end-user support for desktops, laptops, and wireless devices across our staff. You will act as SME for the team, handling complex desktop issues and guiding others.

The role requires strong expertise with Windows, macOS, Linux, SCCM/MDT, Landscape, and VDI/MDM tools; you will also maintain AD, GPO, and Office apps while mentoring teammates.

Qualifications

• Post-secondary degree or diploma in technology management or equivalent.
• 5+ years building, troubleshooting, and repairing desktops and laptops in an enterprise environment.
• Advanced knowledge of Windows, macOS, and Linux hardware/OS; experience with SCCM/MDT and Landscape.

Responsibilities

• Provide advanced end-user support for desktops, wireless devices, printers, and related software.
• Act as SME for desktop support and escalate complex issues as needed.
• Install, configure, and maintain End-User devices and software for local and remote users.
• Manage and deploy workstations using SCCM/MDT, Landscape, and Airwatch; build packages for mass deployment.
• Maintain group policies, conduct training, and contribute to team strategy.

Skills

Windows

Apple macOS

Linux Ubuntu

PowerShell scripting

Active Directory

Group Policy

Microsoft Office Suite

Outlook

Communication

Mentoring / training

Education

Technology Management degree or diploma

Tools

SCCM/MDT

Landscape

AirWatch UEM MDM

MDM for mobile devices

VOIP systems management

Job description

Global Relay in New York seeks a Desktop Support Specialist – L3 to deliver advanced end-user support for desktops, laptops, and wireless devices across our staff. You will act as SME for the team, handling complex desktop issues and guiding others.

The role requires strong expertise with Windows, macOS, Linux, SCCM/MDT, Landscape, and VDI/MDM tools; you will also maintain AD, GPO, and Office apps while mentoring teammates.