Desktop Support Specialist - 304204

DNI (Delaware Nation Industries); City of Rome (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Disability insurance

Pet Insurance

Education reimbursement

Parking and transit benefits

Job summary

Delaware Nation Investments/Emerging Technologies is seeking a Desktop Support Specialist to provide IT support within the base User Services/Comm Focal Point team. The role covers incident handling, deployment lifecycle, imaging, domain joins, and post-deployment security.

The position requires handling client hardware/software configurations, network and printer/file sharing tasks, and disaster recovery support, with security clearances or the ability to obtain one.

Qualifications

• Experience troubleshooting Windows-based client systems.
• Ability to configure and troubleshoot user-facing applications.
• Familiarity with printer/file share connections and basic IT support tasks.

Responsibilities

• Handle customer incidents within the U.S. base User Services/Comm Focal Point.
• Support the full client system lifecycle from deployment to remnant security.
• Assist with client system deployment, imaging, domain joins, and configuration.

Skills

Troubleshooting

Network support

User support

Tools

WDS/PXE imaging

Job description

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Desktop Support Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.

Requirements

• Client System Deployment
• WDS/PXE imaging
• Joining client systems to a Windows domain
• Client System Delivery
• Backup/Restore of user profiles
• Configuration of user facing applications
• Client System Troubleshooting
• Printer/File Share connections
• General user facing application troubleshooting

Additional:

• Active Secret clearance or ability to obtain one
• CompTIA Security+

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Compensation: $50,000 - $55,000

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans