Desktop Support Specialist

Rochester Regional Health; Village of Newark (NY); Híbrido; USD 30.000 - 34.000; Jornada completa

Descripción de la vacante

Rochester Regional Health is seeking a Desktop Support Specialist to provide IT frontline support for end-user computer hardware, software, and related technologies at Newark-Wayne Community Hospital. The role includes scheduling and installing approved hardware/software to meet customer needs, with strong problem-solving and customer service skills.

The position operates in a hybrid model at 1200 Driving Park Avenue, Newark, NY, 14513, with 40 hours per week, day shift, Mon-Fri, plus on-call

Formación

• AS (Required)
• 2-3 years of Information Technology experience preferred.
• Associate's degree in Computer Science or related field preferred.

Responsabilidades

• Act as liaison with end-user for computer issues and escalations.
• Assist customers to assess and resolve hardware and software issues.
• Install and configure computers, monitors and peripherals such as printers, scanners, smartphones and other related hardware.
• Upgrade operating systems and software.
• Create and update documentation as needed.
• Track progress in the ticketing system and steps taken to resolve issues.

Conocimientos

Customer service

IT support

Educación

AS (Required)

Descripción del empleo

Job Title: Desktop Support Specialist Department: Deployment & Site Support NWCH Location: Hybrid (Onsite & Remote),Newark-Wayne Community Hospital,1200 Driving Park Avenue,Newark, NY 14513,United States of America Hours Per Week: 40 Schedule: Full-Time, Day-Shift, Monday to Friday, 7:30 AM - 4:00 PM On-Call Requirements --Mon - Fri 4:30 PM - 7:30 AM Weekend Rotation --every fourth weekend

Position Summary:

This position is to provide IT technical support at Rochester Regional Health for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet customer and organizational needs. The position also require independent analysis and problem solving as well as great customer service skills.

Key Responsibilities:

• Acts as a liaison with end-user for computer related issues and escalations.
• Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.
• Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.
• Upgrade operating systems and software.
• Assist with new project requests as needed.
• Create and update documentation as needed.
• Track and document, within the ticketing system, progress and steps taken to resolve issues.
• Performs and assists in hardware and software maintenance services.
• Report on trends.
• Participate in the major incident identification and resolution process.
• Performs on-call responsibilities.
• Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed.
• Maintains a high degree of computer expertise.
• Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer’s in-person, remotely, and by phone support.
• Maintains mobile device inventory management.
• Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices.
• Performs other duties as assigned.

Desired Attributes:

• Strong customer service skills required.

Minimum Qualifications:

• Associate's degree in Computer Science or related field preferred.
• 2-3 years of Information Technology experience preferred.

Required Licensure/Certification Skills:

• None

EDUCATION:

AS (Required)

PHYSICAL REQUIREMENTS:

Light - Light non-clinical roles include frequent standing or walking and minimal lifting, typically under 20 lbs. Tasks often involve sitting at a workstation, using a computer, handling paperwork, and interacting with colleagues or visitors. Fine motor control is essential for typing and administrative tasks, while clear vision and hearing support accurate communication. Emotional and cognitive demands include managing multiple tasks, handling interruptions, and exercising independent judgment. Environmental exposures are generally low but may include shared workspaces, proximity to clinical areas, or occasional crowding. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $22.00 - $25.00 CITY: Newark POSTAL CODE: 14513 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.