Desktop Support Specialist

Insight Global; Town of Texas (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician for a healthcare provider in the Medical Center of Houston. The role focuses on day-to-day ticket support, handling 10–30 tickets daily, monitoring queues, and collaborating with the lead to resolve issues and manage customer expectations.

You'll spend about 30% on tasks such as reimaging Windows machines, assisting with upgrades, and performing break/fix repairs.

Qualifications

• 2-5 years of experience as a Desktop Support Technician.
• Hands on field technical support.
• Experience reimaging Windows machines.
• Expert in troubleshooting Outlook applications.
• Experience working with a ticketing system to resolve technical issues.
• Customer centric, can-do attitude.
• Excellent customer service skills, professionalism, and high character.

Responsibilities

• Handle 70% ticket support by resolving 10–30 tickets daily and monitoring the ticket queue.
• Collaborate with the lead to resolve fires and manage customer expectations.
• 30% other duties such as reimaging Windows machines and assisting with upgrade/break-fix repairs.

Skills

Desktop support

Windows imaging

Outlook troubleshooting

Ticketing system

Customer service

Field tech support

Job description

Job Description

Day-to-Day

A healthcare provider in the Medical Center of Houston is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair.

Must-haves

• 2-5 years of experience as a Desktop Support Technician
• Hands on field technical support
• Experience reimaging Windows machines
• Expert in troubleshooting outlook applications
• Experience working with a ticketing system to resolve a technical issues
• Customer centric, can-do attitude
• Excellent customer service skills, professionalism, and high character

Pay: $18-26/hr depending on experience