Desktop Support Specialist

Russell Tobin; Hermiston (OR); On-site; USD 58,000; Full time

Job summary

Russell Tobin is seeking a Shift Technical Support Specialist in Hermiston, Oregon. You will be responsible for providing basic technical support to users, helping resolve common issues through various communication channels, and ensuring timely resolution of problems. The role requires answering queries, troubleshooting, and recording solutions to improve support efficiency. This position offers a pay rate of $28.09/hr for a Wednesday to Saturday shift, ensuring excellent customer service in a fast-paced environment.

Responsibilities

• Answer user queries via phone, email, or in person.
• Identify and troubleshoot technical problems.
• Follow standard steps to resolve issues.
• Record and track all problems and solutions.
• Ensure issues are resolved on time.

Job description

Shift

Wednesday to Saturday, 7:00 AM – 5:00 PM (EST)

Pay Rate - $28.09/hr on W2

Job Summary

Provide basic technical support to users and help resolve common issues.

Key Responsibilities

• Answer user queries via phone, email, or in person
• Identify and troubleshoot technical problems
• Follow standard steps to resolve issues
• Record and track all problems and solutions
• Ensure issues are resolved on time