NCDOT - Specialist- Expert

V-Soft Consulting Group, Inc.; Sanford (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

V-Soft Consulting Group, Inc. is seeking a Specialist- Expert in Sanford, NC to provide advanced technical field support.

You will install and image computers, load software, configure printers and peripherals, migrate data and user profiles, and document procedures for daily operations. The role requires strong documentation skills and familiarity with ServiceNow for incident tracking, with a path toward leading small projects and improving support processes.

Qualifications

• Imaging computers and loading of appropriate software for customers.
• Installing local and network printers and configuring peripherals.
• Migrating data and user profiles.
• Documenting process and procedures related to technical field support activities.
• Experience with ServiceNow call tracking system.

Responsibilities

• Lead projects that require directing the work of others and coordinate team efforts.
• Develop and maintain documentation for all responsible areas and processes.
• Create and maintain documentation of processes and procedures for daily work.
• Eligible for full benefits (Medical, Dental, Vision) and a 401(k) plan.

Skills

Imaging computers

Printer setup

Data migration

Documentation

Education

Experience in technical field support

Tools

ServiceNow

Job description

Specialist- Expert

Primary Location: Sanford, NC

Education and Experience:

• Installing and imaging new computers and loading of appropriate software for customers. 7 Years
• Installing local and network printers and other peripherals and configuration of same. 7 Years
• Migrating data and user profiles. 7 Years
• Documenting process and procedures related to technical field support activities. 7 Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. 7 Years.

WHAT YOU'LL DO:

Job Responsibilities:

Project Management -

• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
• Develop and maintain appropriate documentation for all responsible areas -
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work.

• As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].