DeskTop Support Specialist

Aleron; San Antonio (TX); On-site; USD 47,000 - 52,000; Full time

Job summary

Aleron is seeking a hands-on Desktop Support Specialist in San Antonio, TX for a 24-month temporary role. You will provide Tier 1 support for desktop/laptop environments, resolve hardware/software issues, and document activities.

The role involves equipment setup, relocations, and user training. Ideal candidates have an associate degree in computer maintenance or related field and 1+ year IT experience, including Windows/macOS environments and MS Office.

Qualifications

• Associate degree or equivalent in computer maintenance, help desk, or network administration.
• 1+ year in an IT technical environment with PC hardware and software experience.
• 1+ year in installation, configuration, support, troubleshooting and maintenance of PCs and MS Office.

Responsibilities

• Configure and deploy desktops, laptops, peripherals, and relocate equipment.
• Provide end-user support and training on basic hardware/software usage.
• Troubleshoot issues, research solutions, and document alternatives.
• Create and maintain troubleshooting guides and installation procedures.
• Record all interactions in the ticketing system and grow technical skills.

Skills

End-user support

Troubleshooting

Microsoft Office

Hardware installation

Communication skills

PC maintenance

Active Directory

Education

Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration

Tools

LCD projectors

Job description

Job Title: Desktop Support Specialist

Location: San Antonio, TX

Employment Type: Temp (24 months)

Industry: Energy and Gas

Compensation: $22.72/hour.

Schedule: 40 hours/week

About the Opportunity

• We're looking for a hands-on Desktop Support Specialist to provide Tier 1 technical support for desktop and laptop environments.
• You’ll help end users resolve hardware and software issues, configure and relocate equipment, provide basic technical training, and ensure support activities are accurately documented.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

What You'll Do

• Configure and deploy new desktops, laptops, peripherals, and related hardware, including equipment relocations.
• Provide end-user support and training on the basic functionality and use of supported hardware and software.
• Troubleshoot technical issues, research solutions to new problems, and identify effective alternatives when standard resolutions are not available.
• Create and maintain troubleshooting guides, installation procedures, and other technical documentation.
• Record all customer interactions and support activities accurately in the ticketing system while continuously developing technical skills through independent research.

Job Requirements

What You'll Bring

• Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration.
• 1+ years of experience in an IT Technical environment.
• 1+ years of experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• 1+ years of experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

What Sets You Apart

• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills.
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of the client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
• Relative Certifications.
• Relative experience in supporting utility construction & maintenance.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.