Technical Support Specialist

Sanmina Corporation; Tennessee; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Technical Support Specialist to provide onsite IT support in Houston, Texas. The role involves maintaining desktop environments, troubleshooting laptop and desktop systems, and providing help desk support to users. Candidates should have at least 2 years of experience in a Windows/ChromeOS environment and possess strong communication and technical troubleshooting skills. This position is fulltime and requires the ability to lift equipment up to 50 lbs.

Qualifications

• 2+ years experience in a Windows/ChromeOS environment.
• Ability to lift equipment weighing up to 50 lbs.
• Must participate in a 24x7 on call rotation.

Responsibilities

• Maintain and support the Desktop environment.
• Troubleshoot desktop and laptop systems.
• Provide 'help desk' support for user problems.

Skills

Technical troubleshooting

Communication skills

Network knowledge

MS Office proficiency

User support

Education

Certificate/diploma from college or technical school

2+ years experience in IT

Tools

MS Office

AD Users and Computers

Microsoft Anti-Virus software

Disk-imaging products

Job description

Location

13061 - Oil Gas Primary Sourcing - Houston, TX 77042 US (Primary)

Job Title

Technical Support Specialist

Job Purpose

This is a fully onsite position located in Houston, Texas. The Technical Support Specialist provides day‑to‑day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature of Duties

• Maintaining and supporting the Desktop environment, installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast‑paced manufacturing environment.
• Maintaining passwords, data integrity and file system security for the desktop environment.
• Communicating technical information to both technical and nontechnical operations personnel.
• Recommending hardware and software solutions, including new acquisitions and upgrades.
• Creating user accounts.
• Imaging PCs and laptops.
• Desktop phone support in a VoIP environment, and cell phone user support.
• Resolving anti‑virus/anti‑spam issues on user computers.
• Working with customer systems to resolve network related issues.
• Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.
• Installing and maintaining application and desktop software products.
• Installing and supporting label printers and barcode scanners in the manufacturing environment.
• May participate in the development of information technology and infrastructure projects.
• May conduct training programs designed to educate users about basic and specialized applications.

Education and Experience

• The ability to participate in a 24x7 on call rotation.
• 2+ years experience in a Windows/ChromeOS environment.
• Experience with
  • MS Office products
  • AD Users and Computers Account Administration
  • MS Security Administration
  • Basic knowledge of networking (Cabling, switches)
  • Microsoft Anti‑Virus software.
  • Disk‑imaging products.
• Certificate/diploma from college or technical school, or a minimum one year of related experience and/or training, or equivalent combination of education and experience.
• Ability to lift equipment weighing up to 50 lbs.

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

This is an ITAR facility and applicant must be a U.S. Citizen or a lawful permanent resident.