Desktop Support Specialist

Randstad Digital Americas; San Antonio (TX); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Life insurance

Short-term disability

Job summary

Randstad Digital Americas seeks an End User Support Specialist in San Antonio for a 12-month hybrid contract focused on automation and self-help documentation. You will resolve issues across Windows, macOS, and Android, manage requests in ServiceNow, and drive improvements using Intune, Autopilot, and AD.

The role emphasizes knowledge sharing, security, and proactive problem solving. The position involves hardware refreshes, software rollouts, and collaborating across IT to elevate the user

Qualifications

• Experience providing Tier 1-2 support across Windows/macOS/Android.
• Familiarity with ITSM tools (ServiceNow) and ITIL processes.
• Device provisioning and endpoint management using Intune/Autopilot; AD access control.

Responsibilities

• Provide high-quality Tier 1-2 support for Windows, macOS, and Android devices.
• Manage service requests in ServiceNow per ITIL practices.
• Execute device provisioning and endpoint management with Intune and Autopilot; maintain AD access control.

Skills

Active Directory

Android

macOS

InfoSec

Autopilot

Identity Management

Intune

Windows

ServiceNow

meticulous

speaking

curious

Leadership

self-motivated

proactively

Collaborative Problem Solving

automation tools

change management process

organizational security

user satisfaction

endpoint management

cybersecurity best practices

ITIL best practices

Infrastructure

Knowledge Base

device provisioning

Process Improvement & Automation

Security

service delivery

Service Management

Technical Support

User Experience

workflows

Education

Bachelor's Degree

Tools

ServiceNow

Intune

Autopilot

Active Directory

Job description

Job Summary

We are seeking a proactive End User Support Specialist in San Antonio for a 12-month hybrid contract that prioritizes automation and a "self-help" mindset over simple ticket completion. The ideal candidate will leverage tools like Intune and Autopilot to not only resolve technical issues but to actively document and elevate the overall user experience for the entire team. If you are a self-motivated collaborator with a passion for hardware refreshes and process improvement, this role offers the opportunity to contribute to high-impact projects in a forward-thinking environment.

Location: San Antonio, Texas

Job type: Contract

Salary: $20 - 24 per hour

Work hours: 8am to 5pm

Education: Bachelors

Responsibilities

• Comprehensive Technical Support: Provide high-quality Tier 1-2 support for a diverse fleet of Windows, macOS, and Android devices, resolving complex hardware, software, peripheral, and connectivity issues.
• Incident & Service Management: Manage the end-to-one lifecycle of service requests within ServiceNow, adhering to ITIL best practices to ensure timely resolution and high user satisfaction.
• Endpoint & Identity Management: Execute device provisioning and endpoint management using Intune and Autopilot, while maintaining secure access control through Active Directory.
• Security & Network Vigilance: Uphold organizational security posture by managing MFA and identity access, following cybersecurity best practices, and collaborating with the InfoSec team on threat mitigation.
• Infrastructure & Lifecycle Support: Contribute to the management of IT assets and the change management process, ensuring all hardware and software updates are documented and seamless.
• Process Improvement & Automation: Identify opportunities to enhance workflows through light scripting or automation tools, moving beyond manual tasks to create more efficient team processes.
• Project Participation: Play an active role in strategic IT initiatives, including hardware refreshes, software rollouts, and the implementation of new internal processes.
• Knowledge Leadership: Champion a culture of transparency by maintaining meticulous documentation and contributing regularly to the internal Knowledge Base to empower both teammates and users.
• User Experience Advocacy: Act as a "servant-leader" in technical support, focusing not just on closing tickets but on elevating the overall technology experience for every employee.
• Collaborative Problem Solving: Bring a curious, self-motivated, and "team-first" attitude to the IT department, proactively speaking up with ideas to improve service delivery and team cohesion.

Qualifications

• Solid Tier 1-2 support experience across Windows, Mac, and Android - including troubleshooting hardware/software, peripherals, basic networking, and connectivity issues.
• Hands-on experience with ITSM tools like ServiceNow, with an understanding of ITIL, incident management, and a track record of clear documentation or knowledge base contributions.
• Experience with Intune, Autopilot, and Active Directory is a huge plus - especially for those who've handled device provisioning, endpoint management, or access control.
• Some familiarity with networking and cyber security best practices is highly valuable given the environment - things like MFA, identity access, or working closely with InfoSec teams.
• Even better if they've touched change management, asset management, automation tools, or done any light programming or scripting to improve workflows.
• Basic database administration skills and experience to include SQL, BI, etc.

Skills

• Active Directory
• Android
• macOS
• InfoSec
• Autopilot
• Identity Management
• Intune
• Windows
• ServiceNow
• meticulous
• speaking
• curious
• Leadership
• self-motivated
• proactively
• Collaborative Problem Solving
• automation tools
• change management process
• organizational security
• user satisfaction
• endpoint management
• cybersecurity best practices
• ITIL best practices
• Infrastructure
• Knowledge Base
• device provisioning
• Process Improvement & Automation
• Security
• service delivery
• Service Management
• Technical Support
• User Experience
• workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.