Desktop Support Specialist

DataStaff, Inc.; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Desktop Support Specialist in Raleigh, NC for a long-term contract. The role involves evaluating IT incidents, maintaining customer relationships, and leading projects. Candidates should have extensive technical knowledge and experience in hardware and software support. Competitive benefits are offered, including medical and 401k options.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Vacation

Sick Leave

Holiday Leave

Qualifications

• 7 years of experience in hardware, software, and networking.
• 7 years in installing and imaging computers.
• 7 years in migrating data and user profiles.

Responsibilities

• Evaluate and prioritize IT incident and problem tickets.
• Communicate status of progress to customers.
• Lead projects and manage documentation.

Skills

Technical Expertise

Customer Relationships

Problem Solving

Documentation

Tools

ServiceNow

Job description

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DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is onsite

*Travel may be required

Responsibilities:

• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
• Communicates status of progress to the customer.
• Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
• Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installs and images new computers and loads appropriate software for customers.
• Deploys new business applications as needed.
• Installs local and network printers and other peripherals and configuration of same.
• Responsible for user data and migration of profiles as computers are replaced.
• Stays abreast of current technology in a changing environment.
• Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
• Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
• Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
• Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
• Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
• Project Management –Lead projects that require directing the work of others with some latitude on actions or decisions.
• Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
• Provides status on project work to management.
• Develop and maintain appropriate documentation for all responsible areas -Creating and maintaining all documentation of process and procedures for all areas this position
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• System Security -It is the responsibility of all Technical Services Staff to be aware security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• Implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

• 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• 7 Years - Installing and imaging new computers and loading of appropriate software for customers.
• 7 Years - Installing local and network printers and other peripherals and configuration of same.
• 7 Years - Migrating data and user profiles.
• 7 Years - Documenting process and procedures related to technical field support activities.
• 7 Years - Demonstrates knowledge and a working experience with ServiceNow call tracking system.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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