Desktop Support Specialist

Stefanini North America and APAC; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Stefanini Group is seeking an IT migration specialist in the United States to lead device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions with minimal business disruption.

Responsibilities include Windows OS migrations, hardware builds, VDI/DaaS migrations, cloud deployment assistance, and close collaboration with planners. Strong communication and independent work style are essential.

Qualifications

• Experience performing Windows OS migrations and hardware builds.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced environment.
• Experience with migration projects involving VDI/DaaS.
• Familiarity with cloud-based deployments and migrations.

Responsibilities

• Execute device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.
• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in ServiceNow and Management Studio.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.

Job description

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started!

Details

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.

Key Responsibilities

• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
• Leveraging Management Studio (migration tool), to provide transparency on migration progress.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.

Job Requirements

• Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
• Familiarity with VDI/DaaS platforms and migration best practices.
• Ability to work independently and adapt in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
• Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
• Proficiency in ServiceNow and workflow visualization tools.

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.