Desktop Support Specialist

Stefanini; New York (NY); Hybrid; USD 85,962,000 - 114,616,000; Full time

Job summary

Stefanini Group in New York is seeking a Technical Support Specialist to manage device lifecycle activities, migrations, and user support. You will perform Windows builds, OS migrations, and VDI/DaaS migrations, ensuring smooth transitions with minimal business disruption.

The role requires strong Windows/Mac experience, cloud knowledge, and excellent communication. You will work in a fast-paced environment with cross-team collaboration and daily stand-ups.

Qualifications

• Strong knowledge of Windows OS migrations, hardware builds, and cloud technologies.
• Familiarity with VDI/DaaS platforms and migration best practices.
• Ability to work independently and adapt in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience with TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
• Familiarity with Windows 10/11 upgrade processes and cloud migration frameworks.
• Proficiency in ServiceNow and workflow visualization tools.

Responsibilities

• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in ServiceNow/Management Studio.
• Leverage Migration tools to provide transparency on migration progress.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.

Skills

Windows migrations

VDI/DaaS

Hardware builds

Cloud technologies

Customer service

Windows 10/11 upgrades

Tools

TechToolBar

Citrix Director

VMware vSphere

MS Teams

ServiceNow

Job description

Join us to co-create solutions for a better future!

Job Details

Technical Support Specialist

Desktop Support Specialist New York,NY

Pay Range: $ 30.00 - $ 40.00

Position Type: Full Time

Duration: Full Time

Shift: 1

Remaining Positions: 1

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.

Key Responsibilities:

• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
• Leveraging Management Studio (migration tool), to provide transparency on migration progress.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.

Job Requirements Details:

• Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
• Familiarity with VDI/DaaS platforms and migration best practices.
• Ability to work independently and adapt in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
• Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
• Proficiency in ServiceNow and workflow visualization tools.

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.