Desktop Support Specialist

Insight Global; New York (NY); Hybrid; USD 47,000 - 55,000; Full time

Job summary

Insight Global is hiring an Onsite Desktop Support Specialist / Printer Technician in New York City for a hybrid role at customer sites. You will maintain a fleet of networked printers and multifunction devices, prioritizing uptime, consumables management, basic break-fix support, and proactive monitoring.

You will work independently to troubleshoot issues, coordinate repairs, manage inventory, and deliver excellent customer service while handling multiple service requests.

Qualifications

• 5+ years of experience supporting printers, copiers, multifunction devices, or hardware equipment in a corporate environment.
• Experience troubleshooting printer hardware, print queues, connectivity issues, and basic break-fix repairs.
• Experience with ticketing systems and service management processes.
• Ability to replace consumables, perform preventive maintenance, and manage device inventory.
• Experience working directly with end users and providing customer support.
• Basic understanding of Windows operating systems and networked printing environments.
• Ability to work independently and manage multiple service requests simultaneously.
• Strong communication and customer service skills.
• High School Diploma or GED required.

Responsibilities

• The Onsite Desktop Support Specialist / Printer Technician is responsible for supporting and maintaining a fleet of networked printers and multifunction devices at customer sites.
• This role focuses on device uptime, consumables management, basic break-fix support, proactive monitoring, and providing excellent customer service.
• The technician works independently to troubleshoot issues, coordinate repairs, manage inventory, and ensure devices remain operational.

Skills

Printer support

Hardware troubleshooting

Customer service

End user support

Connectivity issues

Inventory management

Multi-tasking

Windows basics

Time management

Education

High School Diploma or GED

Job description

Location: New York City, NY (Hybrid - 3 Days Onsite)

Employment: 2 Year Contract-To-Hire

Pay Range: $34 - $39.78 / Hourly

Required Skills & Experience

• 5+ years of experience supporting printers, copiers, multifunction devices, or hardware equipment in a corporate environment.
• Experience troubleshooting printer hardware, print queues, connectivity issues, and basic break-fix repairs.
• Experience with ticketing systems and service management processes.
• Ability to replace consumables, perform preventive maintenance, and manage device inventory.
• Experience working directly with end users and providing customer support.
• Basic understanding of Windows operating systems and networked printing environments.
• Ability to work independently and manage multiple service requests simultaneously.
• Strong communication and customer service skills.
• High School Diploma or GED required.

Job Description

The Onsite Desktop Support Specialist / Printer Technician is responsible for supporting and maintaining a fleet of networked printers and multifunction devices at customer sites. This role focuses on device uptime, consumables management, basic break-fix support, proactive monitoring, and providing excellent customer service. The technician works independently to troubleshoot issues, coordinate repairs, manage inventory, and ensure devices remain operational.