Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Moline (IL); On-site; Full time

Job summary

A leading company in IT services is looking for a Computer Support Associate/Infrastructure Engineer to provide deskside Tier 2 support at their Moline facility. This role involves troubleshooting user issues, maintaining equipment, and managing support processes. Candidates should have a background in IT, particularly in AV support and basic networking, and be prepared for a long-term contract position.

Qualifications

• Experience with AV/Conference Room support required.
• Knowledge of computing and networking concepts.
• 1 year or more IT experience preferred or recent graduates.

Responsibilities

• Provide onsite deskside Tier 2 support.
• Perform standard operations like imaging computers and resolving trouble tickets.
• Maintain equipment and data records, order supplies, and interact with suppliers.

Skills

Knowledge of computing and networking concepts

Experience with AV/Conference Room support

Use of Microsoft Office

Knowledge with agile methodology

Knowledge of computer security policies

Education

1 year or more IT experience preferred

Recent college graduates will be considered

Job description

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Job Title: Computer Support Associate/ Infrastructure Engineer

Pay rate: $27 per hour

Duration: 3 years

W2 contract only (No C2C)

Location- Moline, IL (ONSITE)

• This is a 1st Shift onsite with flex start 7/8am- 5/6pm

• Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)

Job Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals-
• Experience with AV/Conference Room support is required
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge with agile methodology
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered-

Important information: To be immediately considered, please send an updated version of your resume to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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