Sales Support Specialist

Avanto; United States; Remote; USD 52,000 - 90,000; Full time

Job summary

Avanto, a leader in the furniture industry, is seeking a knowledgeable Sales Support Specialist for a fully remote position. The role requires expertise in project coordination, order management, and client support. Candidates must have at least 5 years in the contract furniture sector and a strong ability to work independently while delivering top-notch service. Join a company committed to innovation and a thriving culture.

Benefits

Medical insurance

Qualifications

• 5+ years of experience in sales coordination or project support, must be in the furniture industry.
• Proven ability to work independently and deliver results with minimal training.
• Experience managing remote teams preferred.

Responsibilities

• Manage quotes, proposals, and budgets using industry tools.
• Coordinate with vendors and clients to ensure smooth project timelines.
• Train and mentor remote team members on client-specific workflows.

Skills

Project coordination

Order management

Client support

Strong communication

Tools

CAP SIF

Spec

2020 Worksheet

Core

Khameleon

Job description

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Industrial Engineer l SG SST l Microsoft Access l Human Resources Specialist l Data Analyst l Customer service

Join Avanto - A Leader in the Furniture Industry!

About Avanto:

Avanto is an innovative and forward-thinking company transforming the furniture industry through technology and a people-centric approach. We stand out for our cutting-edge solutions, exceptional service, and strong commitment to excellence, integrity, and innovation.

At Avanto, we foster an environment where employees can thrive personally and professionally, promoting collaboration, continuous learning, and a results-driven culture. Our mission is to make a positive impact on the industry by driving change and continuous improvement.

Position Summary

The Sales Support Specialist is a fully remote position supporting outsourced sales operations for contract furniture dealers. This role is designed for an experienced professional who can immediately contribute with minimal training outside of client-specific onboarding. The ideal candidate has a strong background in project coordination, order management, and client support within the contract furniture industry and is confident working independently in a fast-paced, remote environment.

This individual will also be responsible for training and supporting remote team members and ensuring the accuracy and quality of all work delivered.

Key Responsibilities

Client & Project Coordination

• Manage quotes, proposals, and budgets using systems such as CAP SIF, Spec, Core, Khameleon, or similar industry tools.
• Review and process purchase orders and vendor acknowledgments.
• Coordinate with vendors and clients remotely to ensure smooth project timelines and delivery.
• Prepare client-facing documentation, including installation packages, floor plans, and product specifications.
• Track order statuses, punch lists, and ensure timely completion of all project phases.
• Enter and code quotes and orders accurately, applying client pricing structures and discount programs.
• Generate deposit invoices and ensure correct documentation is received from vendors and clients.
• Maintain organized, digital documentation across shared drives and internal platforms.
• Support project closeout, including invoicing, warranty coordination, and day-two service needs.
• Manage installation coordination and remote follow-up post-installation.

Training & Knowledge Transfer

• Train and mentor outsourced, remote team members on client-specific workflows and general task execution.
• Act as a go-to resource for task-level questions and troubleshooting.
• Contribute to or develop SOPs, training documentation, and onboarding materials for use across clients.

Quality Assurance & Continuous Improvement

• Perform QA on task execution and deliverables from remote support staff.
• Identify and resolve workflow issues, and recommend improvements to ensure operational excellence.
• Maintain consistency in standards and processes across various client accounts.

Client Communication & Relationship Management

• Act as a direct point of contact for assigned clients; provide responsive, solution-oriented support.
• Attend virtual project meetings and communicate updates proactively to clients and internal stakeholders.
• Build and maintain strong client relationships while ensuring expectations are met or exceeded.

Qualifications & Requirements

• 5+ years of experience in sales coordination, project support, or order management—must be within the contract furniture industry.
• Proven ability to work independently and deliver results with minimal training.
• Experience supporting or managing remote teams preferred.
• Deep familiarity with industry software such as Spec, 2020 Worksheet, Core, Khalemeon, Hedberg, or equivalents.
• High level of comfort with digital tools (Microsoft Office Suite, SharePoint, Teams, etc.) and remote collaboration platforms.
• Strong communication skills with the ability to convey instructions, provide feedback, and manage expectations effectively.

Preferred Attributes

• Proactive, accountable, and capable of independently managing multiple concurrent projects with a strong sense of ownership over tasks and responsibilities.
• Ability to change approach or method to best fit situations and manage shifting priorities and evolving workflows.
• Strong attention to detail and analytical thinking.
• Client-service mindset with professionalism in virtual communication.
• Natural ability to coach and elevate the performance of remote team members.

DO NOT APPLY IF YOU DO NOT HAVE WORK EXPERIENCE IN THE FURNITURE INDUSTRY.

AVANTO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Office Furniture and Fixtures Manufacturing

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Inferred from the description for this job

Medical insurance

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