Desktop Support Specialist

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Millbury (MA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Level 2 IT Support Specialist to handle escalated tickets, troubleshoot infrastructure, and partner with senior engineers on technology projects.

This temp-to-perm role offers hybrid work, $25-30/hr, and mileage reimbursement. You’ll work with Windows, Active Directory, Microsoft 365, DNS/DHCP, backups, and server upgrades while supporting on-site client environments and engaging in after-hours on-call rotations.

Qualifications

• 3+ years of IT support, systems administration, or related role.
• Strong Windows troubleshooting and hands-on Active Directory and Microsoft 365 experience.
• Working knowledge of networking: DNS, DHCP, VLANs, VPNs, firewalls.
• Experience with servers, backups, patching, and endpoint security.
• Excellent communication and customer-focused approach.
• Valid driver’s license and willingness to travel to client sites.

Responsibilities

• Resolve escalated issues involving Windows Server, Active Directory, Microsoft 365, networking, and endpoint security.
• Troubleshoot DNS, DHCP, Group Policy, permissions, VPNs, and other infrastructure issues.
• Support Microsoft 365 administration, backups, patching, and monitoring.
• Handle complex workstation, imaging, application, and hardware issues.
• Assist with server upgrades, Microsoft 365 migrations, network refreshes, and onsite equipment replacements.
• Provide technical guidance to Tier 1 technicians and maintain documentation.
• Participate in an after-hours on-call rotation.

Skills

Windows

Active Directory

Microsoft 365

Networking

O365 Admin

System administration

Technical support

Ticketing

Troubleshooting

Job description

Join a collaborative IT team where you'll tackle complex technical challenges, support diverse client environments, and build hands-on experience with servers, networks, and cloud technologies.

Temp to Perm-convert within 6 months

Hybrid

$25-30/hr and mileage reimbursement

Windows, AD, O365, networking, O365 Admin, system administration, technical support, tickets, troubleshooting

Seeking a Level 2 IT Support Specialist. You'll handle escalated tickets, troubleshoot infrastructure issues, and partner with senior engineers on technology projects.

Responsibilities

• Resolve escalated issues involving Windows Server, Active Directory, Microsoft 365, networking, and endpoint security.
• Troubleshoot DNS, DHCP, Group Policy, permissions, VPNs, and other infrastructure issues.
• Support Microsoft 365 administration, backups, patching, and monitoring.
• Handle complex workstation, imaging, application, and hardware issues.
• Assist with server upgrades, Microsoft 365 migrations, network refreshes, and onsite equipment replacements.
• Provide technical guidance to Tier 1 technicians and maintain accurate documentation.
• Participate in an after-hours on-call rotation.

Qualifications

• 3+ years of experience in IT support, systems administration, or a related role.
• Strong Windows troubleshooting and hands-on Active Directory and Microsoft 365 experience.
• Working knowledge of networking, including DNS, DHCP, VLANs, VPNs, and firewalls.
• Experience with servers, backups, patching, and endpoint security.
• Excellent communication skills and a customer-focused approach.
• Valid driver's license and willingness to travel to client sites.