Desktop Support Specialist

Quantam; Fort Mitchell (KY); On-site; Full time

Job summary

A leading company in IT solutions is seeking a Desktop Support Technician in Fort Mitchell, KY. This entry-level position requires strong communication and troubleshooting skills, with responsibilities including desktop support and customer service. Competitive hourly wage and benefits offered.

Benefits

Health Benefits

Paid Time Off

401(k) Plan

Medical Insurance

Vision Insurance

Qualifications

• 1-3 years of IT experience as a Desktop Support technician.
• Excellent troubleshooting skills with hardware and software.

Responsibilities

• Provide desktop support and troubleshoot software issues.
• Utilize strong communication skills to liaise with teams.
• Collaborate with team members for high-quality solutions.

Skills

Customer Service

Communication

Troubleshooting

IT Experience

Tools

ServiceNow

Job description

This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician. This position is onsite in the Fort Mitchell, KY region. Candidates will need to have reliable transportation as well as a valid driver’s license.

JOB DESCRIPTION:

Our client has an open position for a Desktop Support Technician. The position will be located in the Fort Mitchell, KY area. Our technician’s interface with our client’s users remotely and in person, so customer service skills are as essential as technical skills.

RESPONSIBILITIES:

• Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.
• Collaborate with team members to deliver high-quality communication solutions.

REQUIRED SKILLS:

• 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Well-versed in computer systems and be able to set up hardware, install and configure software and drivers.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Ability to work under pressure.
• Hardware and software experience.
• Must maintain a valid driver’s license.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Government Administration

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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