Desktop Support Specialist

McCoy Group; Dubuque (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (80 hours in the first year)

Medical, Dental, Vision Insurance

401K with Employer match

$50,000 company-paid Life Insurance Policy

Friendly work environment

Job summary

A prominent company in the technology sector is seeking a Senior Field Recruiter in Dubuque, Iowa. In this role, you will provide technical assistance to users and assist senior IT staff with hardware configuration. Strong problem-solving, troubleshooting, and customer service skills are essential. A bachelor’s degree in computer science or equivalent experience is required. The role offers a friendly work environment and comprehensive benefits including paid time off and a 401K plan.

Qualifications

• Strong problem solving and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Prior experience with network and PC hardware & software applications.

Responsibilities

• Provide technical assistance to computer users.
• Perform onsite configuration and installation of network components.
• Assist senior IT staff with hardware configuration.

Skills

Problem solving

Troubleshooting

Interpersonal skills

Customer Service

Education

Bachelor’s degree in computer science or equivalent experience

Tools

Windows 10

MS Office/Outlook

Windows Server/Active Directory

Job description

Senior Field Recruiter @ Truck Country | SHRM-CP

Overview

McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.

Responsibilities

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
• Provide front‑line tier one assistance concerning the use of computer hardware and software, including printing, e‑mail, corporate software systems, operating systems, and general troubleshooting
• Assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
• Consult with users, identifying and documenting system requirements/specifications
• Perform onsite configuration, installation, testing and documentation of network components

Qualifications

• Monday‑Friday 8:00 AM‑5:00 PM. Onsite required.
• Strong problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Outstanding Customer Service, creating positive experiences in every interaction with users
• Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook
• Knowledge of Windows Server/Active Directory a plus
• Occasional travel throughout Iowa, Minnesota, and Wisconsin
• Bachelor’s degree in computer science, CIS, MIS, or 2‑year associate’s degree and equivalent hands‑on experience

Benefits

• Paid Time Off—80 hours in the first year
• Medical, Dental, Vision, Short and Long‑Term Disability Insurance
• 401K with Employer match
• $50,000 company‑paid Life Insurance Policy
• Friendly work environment

Please apply online at www.truckcountry.com/careers

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities encouraged to apply.