Desktop Support Specialist

JCS Solutions LLC; Bethesda (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short-term disability

Long-term disability

PTO

401k retirement plan with employer 401

Annual Professional Development Reim.

And more!

Job summary

JCS Solutions LLC in Bethesda, MD is seeking a Desktop Support Specialist to join our high-performance team responsible for Windows desktop support, hardware and software troubleshooting, and remote assistance. You will use tools like Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and ServiceNow to log incidents and deliver exceptional customer service.

The ideal candidate has at least Associates level education or equivalent experience, 4+ years of IT desktop support, and the ability to obtain a

Qualifications

• Minimum Education: Associates or equivalent experience.
• 4+ years' IT Desktop support in Windows environments.
• Ability to obtain a Public Trust clearance.

Responsibilities

• Identify, troubleshoot, and resolve hardware and software problems.
• Provide exceptional customer service both in office and using remote tools.
• Log, track, and document incidents in ServiceNow.
• Respond to escalated tickets and manage the ticket queue.
• Support in-office walk-ups and remote assistance.
• Install, configure and maintain Windows peripherals and devices.

Skills

Windows support

Remote support

Customer service

Education

Associates or equivalent experience

Tools

Bomgar

ServiceNow

Cisco Jabber

Microsoft Teams

Zoom

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary

JCS Solutions is seeking a Desktop Support Specialist with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

Location: Bethesda, MD

Clearance: Public Trust

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.


• Be part of a collaborative, inclusive, and innovative work culture.


• Enjoy tremendous growth potential in a high-performing team environment.


• A robust benefits package:
  
  
  
  • Health, dental, and vision insurance
  
  
  • Life insurance
  
  
  • Short-and-long term disability
  
  
  • Paid time off (PTO)
  
  
  • 401k retirement plan with employer match
  
  
  • Annual Professional Development Reimbursement Program
  
  
  • And more!
  
  
  
  

What you will do:

• Identify, troubleshoot, and resolve hardware and software problems.


• Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.


• Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.


• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue.


• Work independently on day-to-day operations.


• Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.


• Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.


• Support in-office walk-ups and remote assistance while providing quality customer service.


• Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

What you will bring:

• United States citizenship is required


• Ability to obtain a Public Trust


• Minimum Education: Associates or equivalent experience


• Minimum experience: Four (4) or more years’ experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.


• Strong knowledge of Bomgar or equivalent tool for providing remote support is required.


• Must be able to lift 30 pounds.


• Strong communication skills both oral and written.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.

At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

Company Values

• Customer Experience: Strive for excellence and delight our clients


• Innovation: Embrace creative thinking to enable continual growth and powerful solutions


• Accountability: Take ownership of and pride in our actions and service delivery


• Inspire: Be inspired to be your best self and have fun in the process


• Integrity: Do the right thing, the right way, every time!


• Stewardship: The careful and responsible management of something entrusted to ourcare.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $60,000.00 - $90,000.00

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.