Desktop Support Pro - Level 2 (Windows/Networking)

Wipro; Irving (TX); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro is seeking an End User Desktop Services professional to provide 1st/2nd level Help Desk support, drive IMAC hardware deployments, and troubleshoot software, hardware, and network issues. You will coordinate with client areas to analyze problems and implement technical solutions, updating knowledge bases as needed.

The role requires strong troubleshooting skills, multi-tasking ability, and excellent customer service.

Qualifications

• A+ and vendor certifications required or preferred.
• Strong troubleshooting, coordination and multi-tasking abilities.
• Customer service focus and effective communication.

Responsibilities

• Provide 1st/2nd level Help Desk support.
• Perform intermediate-to-advanced IMAC services and hardware deployments.
• Install/troubleshoot hardware, software, and network issues.
• Coordinate with client areas to analyze problems and propose solutions.
• Update knowledge bases and document resolutions.

Skills

A+ certification

Cisco or Microsoft cert

Inter-networking troubleshooting

Customer service

Communication skills

Teamwork / independent

Remedy/knowledge base

Windows 7/10/11

Remote Desktop support

Tools

Remedy

Office 365

Job description

Wipro is seeking an End User Desktop Services professional to provide 1st/2nd level Help Desk support, drive IMAC hardware deployments, and troubleshoot software, hardware, and network issues. You will coordinate with client areas to analyze problems and implement technical solutions, updating knowledge bases as needed.

The role requires strong troubleshooting skills, multi-tasking ability, and excellent customer service.