Desktop Support Engineer - Windows/Mac, ServiceNow ITSM

Zones, LLC; Portland (OR); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Medical coverage

State-mandated sick leave

Job summary

Zones, LLC is seeking a Desktop Support Engineer (L1) in Portland, OR, to provide first-level technical support for end-user computing environments. This role involves troubleshooting hardware and software issues while ensuring high customer satisfaction.

The ideal candidate will have 1–3 years of desktop support experience, basic knowledge of Windows and macOS, and familiarity with ITSM tools like ServiceNow. A comprehensive benefits package is offered, including medical coverage and sick leave.

Qualifications

• 1–3 years of experience in desktop support.
• Basic knowledge of OS, Office 365, and hardware troubleshooting.
• Good communication and customer service skills.

Responsibilities

• Provide first-level support for desktops, laptops, and end-user devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Log and manage tickets in ServiceNow ensuring SLA adherence.

Skills

Desktop support experience

Communication skills

Customer service skills

Education

Certifications like A+, ITIL Foundation

Tools

ServiceNow

Job description

Zones, LLC is seeking a Desktop Support Engineer (L1) in Portland, OR, to provide first-level technical support for end-user computing environments. This role involves troubleshooting hardware and software issues while ensuring high customer satisfaction.

The ideal candidate will have 1–3 years of desktop support experience, basic knowledge of Windows and macOS, and familiarity with ITSM tools like ServiceNow. A comprehensive benefits package is offered, including medical coverage and sick leave.