Desktop Support Engineer

Zones, LLC; Portland (OR); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Medical coverage

State-mandated sick leave

Job summary

Zones, LLC is seeking a Desktop Support Engineer (L1) in Portland, OR, to provide first-level technical support for end-user computing environments. This role involves troubleshooting hardware and software issues while ensuring high customer satisfaction.

The ideal candidate will have 1–3 years of desktop support experience, basic knowledge of Windows and macOS, and familiarity with ITSM tools like ServiceNow. A comprehensive benefits package is offered, including medical coverage and sick leave.

Qualifications

• 1–3 years of experience in desktop support.
• Basic knowledge of OS, Office 365, and hardware troubleshooting.
• Good communication and customer service skills.

Responsibilities

• Provide first-level support for desktops, laptops, and end-user devices.
• Troubleshoot common hardware, software, and connectivity issues.
• Log and manage tickets in ServiceNow ensuring SLA adherence.

Skills

Desktop support experience

Communication skills

Customer service skills

Education

Certifications like A+, ITIL Foundation

Tools

ServiceNow

Job description

Position Overview

Term: 9+ months

Location: Portland, OR

Pay: $20.00-$25.00; commensurate with experience

Hours: 8 am – 5 pm local time

The Desktop Support Engineer (L1) provides first-level technical support for end-user computing environments across corporate offices. Responsible for handling routine incidents and service requests, ensuring timely resolution while maintaining high customer satisfaction. Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery.

Responsibilities

• Provide first-level support for desktops, laptops, and end-user devices
• Support Windows OS, macOS (basic), and Microsoft Office 365
• Troubleshoot common hardware, software, and connectivity issues
• Log and manage tickets in ServiceNow ensuring SLA adherence
• Perform IMAC activities (Install, Move, Add, Change)
• Support printers, peripherals, and mobile devices
• Support onboarding and offboarding process
• Provide basic network troubleshooting (LAN/Wi-Fi)
• Assist with asset management and inventory tracking
• Escalate unresolved issues to L2 teams
• Maintain documentation and follow SOPs

Qualifications

• 1–3 years of experience in desktop support
• Basic knowledge of OS, Office 365, and hardware troubleshooting
• Familiarity with ITSM tools (ServiceNow preferred)
• Good communication and customer service skills
• Exposure to enterprise IT environments
• Windows and Mac OS knowledge
• Certifications like A+, ITIL Foundation

Benefits

Zones offers a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify.