Desktop Support Engineer/Lead

Galactic Minds INC; Scottsdale (AZ); On-site; USD 50,000 - 75,000; Full time

Job summary

Galactic Minds INC in Scottsdale is looking for an IT Support Specialist to deliver on‑call assistance, troubleshoot Windows 10/11 and Office 365, and handle incidents using ServiceNow. You will work with Active Directory, Jira, and other business apps to keep endpoints healthy and users productive.

The ideal candidate has strong communication, quick problem solving, and hands‑on experience resolving hardware, software, network, and application issues, with a customer‑focused approach.

Qualifications

• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Hands-on experience with ServiceNow (mandatory).
• Resolve hardware, software, network, and application issues.
• Manage and track incidents and service requests using ServiceNow.
• Perform user account management, password resets, and basic Active Directory administration.
• Install and support Microsoft Office 365 and other business applications.
• Excellent troubleshooting and communication skills.

Skills

On-call support

Troubleshooting

Communication skills

Windows 10/11 knowledge

Tools

ServiceNow

Jira

Active Directory

Microsoft Office 365

Job description

Note: If you are selected after the first round of interviews, would you be willing to attend the final interview face-to-face (F2F).

Skills: On call support, Windows 10/11, Microsoft Office 365, ServiceNow, Active Directory, Jira

Required Skills

• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Hands-on experience with ServiceNow (mandatory).
• Resolve hardware, software, network, and application issues.
• Manage and track incidents and service requests using ServiceNow.
• Perform user account management, password resets, and basic Active Directory administration.
• Install and support Microsoft Office 365 and other business applications.
• Excellent troubleshooting and communication skills.