Desktop Support Engineer

City of New York; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

The City of New York, Office of Chief Medical Examiner (OCME), seeks qualified candidates to join the Information Technology Division's Information Security Unit. You will work with a team supporting 750+ users across nine locations, handling security analysis, implementation, troubleshooting, and maintenance of the OCME network.

Selected candidates may face DNA sampling and 24-hour availability during emergencies.

Qualifications

• Certificate from an accredited technical school (~675 hours) with computer operations focus.
• Bachelor’s degree and 3 years of full-time experience as described.
• High school diploma and 4 years of full-time experience as described.
• Equivalency combo allowed; at least 2 years of full-time computer operations experience.

Responsibilities

• Assist in maintaining security policies and procedures with DOITT and NYC Cyber Command.
• Configure and secure wireless devices and endpoints.
• Perform security vulnerability remediation of workstations, laptops, and tablets.
• Maintain patch management schedule and ensure required patch levels.
• Decommission devices per NYC guidelines with security best practices.
• Troubleshoot desktop, laptop, and network issues and support security operations.

Education

Technical certificate in computer operations

Bachelor’s degree in a related field

High school diploma or equivalent

Education/experience equivalent (see qualifications)

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE COMPUTER ASSOCIATE (OPERATIONS) SERVICE LIST ARE ELIGIBLE TO APPLY.

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

Commitment: Dedicated to the mission at all times

Accountability: Responsible to each other and the community

Resilience: Adapt in the face of adversity

Excellence: Achieve and maintain the highest quality

Service: Innovate to meet evolving needs

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

Duties include but are not limited to:

• Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
• Administer, Configure, Secure Wireless Phones, Tablets, and devices.
• Perform Security Vulnerability remediation of End User Workstations, Laptops, and Tablets
• Administer, Create, and Maintain patch management schedule based on the needs of the agency.
• Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting
• Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices
• Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues
• Support IT security operations as an escalation resource
• Participate in security incident handling
• Provide excellent customer service
• Maintain consistent and clear communication with both customers and management

SPECIAL NOTE:

Selected candidates will be required to provide a DNA sample by swabbing.

This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

WORK AUTHORIZATION:

Authorization to work in the United States is not required to apply for this position, however authorization is required before employment can begin. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of employment. The City of New York may be able to provide assistance with employment-based visa sponsorship, but OCME cannot guarantee sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas.

***Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.***

COMPUTER ASSOC (OPERATIONS) - 13621

Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.