Help Desk Technician (College Aide II)

City of New York; New York (NY); On-site; USD 26,000 - 33,000; Part time

Job summary

City of New York is seeking a College Aide-Help Desk Technician within the IT Department. The role involves helpdesk support for hardware and software, plus setting up audio/visual equipment in conference and training spaces.

Assignment Levels I–III require matriculation in a college or graduate program, with IT-focused studies preferred. Roles may be half-time during school sessions and full-time during breaks, capped at six years.

Qualifications

• Evidence of matriculation at a college or graduate school.
• Coursework in information technology or related fields is preferred.
• Experience with helpdesk tasks and basic IT support is advantageous.

Responsibilities

• Provide helpdesk/desktop support for hardware and software.
• Set up and support audio/visual equipment in conference/training rooms.
• Assist with IMACs (Installs, Moves, Adds, & Changes) across systems.

Skills

Help desk support

Desktop support

Audio/visual setup

IMACs

Education

Matriculation at an accredited college

Matriculation with IT coursework

IT-related study program

Tools

Audio/visual equipment

Computer hardware

Job description

• Salary Band: $20 to $30
• Compensation: USD 19.14 - USD 24.08

Job Description

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. Our core purpose is to protect public health and serve impartial justice through forensic science and medicine. We exist to provide answers in support of families and communities during times of profound need.

• Commitment: Dedicated to the mission at all times
• Accountability: Responsible to each other and the community
• Resilience: Adapt in the face of adversity
• Excellence: Achieve and maintain the highest quality
• Service: Innovate to meet evolving needs

College aides will work in various departments within the agency. Due to the upcoming capital project for our records, several digitization projects in the agency's divisions, including Administration, Pathology, Forensic Operations, Information Technology, and Laboratories, need assistance. College Aides are also expected to assist in other administrative and essential tasks

Hours/Shift: 17.5 hours per week while classes are in session. 35 hrs. per week during vacation periods

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. Office of Chief Medical Examiner is seeking qualified candidates to fill a College Aide-Help Desk Technician position within the IT Department. Typical tasks include but are not limited to the following:

• Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment and computers in several conference rooms and training rooms.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals.

SPECIAL NOTE:

• Selected candidates will be required to provide a DNA sample by swabbing.

WORK AUTHORIZATION:

Authorization to work in the Unites States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.