Desktop Support Engineer - Freeman Springdale Hospital

Freeman Health System; Springdale (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Wellness program with discounts to H/C

Paid time off (PTO)

Extended Sick pay

Disability pay

Learning Center for Freeman Family

Payroll deductions at Freeman venues

Job summary

Freeman Health System in Springdale, AR is seeking a Desktop Support Engineer to manage end-user devices, perform break/fix and upgrades, and support patient-care IT initiatives. You will work under the Manager of Endpoint Solutions, providing remote and on-site technical assistance and helping establish enterprise technology standards.

Applicants should have an Associate Degree in IT/Healthcare or related field, 2 years of relevant experience, and CompTIA A+ or equivalent certifications.

Qualifications

• Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below)
• 2 years of relevant work experience
• CompTIA A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+)

Responsibilities

• Handle operational break/fix issues, upgrades, and maintenance of end-user devices during refresh intervals and new device projects
• Provide technical support, consultation, training, and help develop enterprise technology standards
• Support end-user devices across all organization levels and IT teams, both remotely and on-site
• Lead team-level projects, train team members, and assist in strategic planning for complex systems

Skills

End-user support

Troubleshooting

Customer service

Education

Associate degree in IT/Healthcare/Business

2 years of relevant work experience

CompTIA A+ or equivalent

Net+/CCNA/Security+/MS Endpoint admin certifications (preferred)

Tools

MDM systems

Desktop support software

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About Us – Information Technology (IT)

• Flexible scheduling.
• On the job training.
• Gain exposure to new and advanced technology in the healthcare setting.

Schedule - Full time

What You'll Do

Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify. Candidates must be able to attend new hire orientation in-person on the designated orientation date.

Requirements

• Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below
• 2 years of relevant work experience
• Comptia A+, or other preferred certifications listed with in the first 120 days of hire (5 years of experience in similar role will be considered in leu of A+)
• Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices
• Demonstrated success translating business needs into operational requirements

Preferred Requirements:

• Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications
• 3+ Year of relevant experience in a Healthcare setting

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one, including:

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off(PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Springdale, Arkansas