Desktop Support Engineer (Dispatch /Part-Time) – Christiana, Delaware

Axiom Technologies; Christiana (DE); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies in Christiana, Delaware is seeking a reliable Desktop Support Engineer for on-site, contract-based IT assistance across enterprise clients. The role focuses on hands-on desktop, laptop, and peripheral support at the client site.

You will troubleshoot Windows environments, install hardware and software, and help resolve LAN connectivity issues. This is an on-demand position with no guaranteed hours, requiring strong communication and independent work at customer sites.

Qualifications

• Experience supporting Windows desktops and laptops.
• Hands-on hardware repair and replacement.
• Basic LAN and network troubleshooting.
• Diligent documentation of service activities.
• Strong communication and customer service skills.
• Ability to work independently at client sites.

Responsibilities

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install and configure hardware, OS, and enterprise apps.
• Resolve LAN connectivity issues.
• Set up and replace devices as needed.
• Log service activities and report to the service delivery team.
• Adhere to client IT policies and security procedures.

Skills

Windows OS

Hardware troubleshooting

LAN networking basics

Printer and peripheral support

Customer service

On-site independence

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Christiana, Delaware – USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical