Desktop Support Engineer(Dispatch/On call)

Axiom Technologies; Town of Massena (NY); On-site; USD 28,000 - 55,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. The role involves responding to service requests, troubleshooting Windows desktops and laptops, and assisting with hardware and network issues at the client location.

This contract-based, on-demand position requires reliability, timely execution, and the ability to work independently in a fielded environment.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience troubleshooting hardware and performing replacements.
• Basic understanding of LAN connectivity, switches, and routers.
• Ability to diagnose and resolve issues with desktops, printers, and peripherals.
• Excellent communication and customer service skills.
• Ability to work independently in on-site support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

On-site support

Customer service

Independent work

Tools

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Start Date

Immediate

Eligibility

U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours