Desktop Support Engineer (Dispatch /Part-Time) – Worthington, Minnesota, USA

Axiom Technologies Pty Ltd.; Worthington, Northern (MN, KY); Hybride; USD 28 000 - 48 000; Temps partiel

Résumé du poste

Axiom Technologies is seeking a reliable Desktop Support Engineer to provide on-site IT support for enterprise clients in Worthington, MN. This on-demand, field-based role requires responding to service requests and delivering hands-on technical assistance for desktops, laptops, networks, and peripherals at client sites.

Responsibilities include troubleshooting Windows desktops and peripherals, configuring hardware and software, resolving LAN issues, and documenting activities for the service

Qualifications

• Experience providing on-site IT support for desktop systems.
• Proficient in Windows OS and hardware troubleshooting.
• Basics of LAN networking and printer support.
• Strong communication and customer service skills.
• Able to work independently at client sites.

Responsabilités

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and enterprise software.
• Troubleshoot LAN connectivity and network issues.
• Document activities and update the service delivery team.
• Adhere to client IT policies and security procedures onsite.

Connaissances

Windows OS

Hardware troubleshooting

Networking basics

Printer & peripherals

Customer service

On-site support

Outils

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

IT troubleshooting tools

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Worthington, Minnesota, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical