Desktop Support Engineer

Qualis1 Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Qualis1 Inc. is seeking an IT Support Technician to troubleshoot software, manage user access, and resolve system issues for virtual and global teams. The role focuses on remote problem solving and proactive maintenance.

Responsibilities include diagnosing problems across Windows and macOS, assisting with VPN and network issues, managing tickets, and deploying patches and updates to keep systems secure and up to date.

Qualifications

• Strong understanding of modern operating systems and user administration.
• Clear verbal and written skills to guide users through fixes.
• Ability to isolate software or network faults quickly in a virtual work environment.

Responsibilities

• Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
• Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
• Log, track, and close IT support requests using internal ticketing systems.
• Push regular patches, security updates, and software installations remotely.

Skills

Technical Knowledge

Communication

Problem-Solving

Job description

Troubleshooting software, managing user access, and resolving system issues. Technicians handle daily IT requests to keep virtual and global teams working smoothly.

Key Responsibilities

• Issue Resolution: Diagnose and fix problems with Windows, macOS, and office productivity software via remote tools.
• Access & Network Help: Troubleshoot VPN, DNS, and basic TCP/IP connection issues.
• Ticket Management: Log, track, and close IT support requests using internal ticketing systems.
• System Updates: Push regular patches, security updates, and software installations remotely.

Required Skills

• Technical Knowledge: Strong understanding of modern operating systems and user administration.
• Communication: Clear verbal and written skills to guide users through step-by-step fixes.
• Problem-Solving: Ability to isolate software or network faults quickly in a virtual work environment.