Desktop Support Engineer

Capstone Search Advisors; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

A Front-Line Endpoint Engineer role provides first-line IT support across software, hardware, and network environments for a global user base. You will serve as the initial contact for issues, own problems through resolution or escalation, and collaborate with Systems Engineering on broader initiatives.

You will maintain devices, monitor systems, document resolutions, and participate in on-call rotations including after-hours and weekends.

Qualifications

• Strong interpersonal and communication skills across global teams.
• Hands-on tinkering with computers and understanding how they work at a deeper level.
• Proven problem solving with critical thinking and research to tackle unfamiliar challenges.
• Adaptability, curiosity, and a motivation to learn.

Responsibilities

• Act as the first point of contact for technical issues, owning problems through resolution or appropriate escalation.
• Support and maintain end-user hardware and devices, including laptops, mobile devices (iOS/Android), and peripherals.
• Proactively monitor systems, perform updates, and carry out routine hardware and software maintenance.
• Communicate clearly with users while accurately documenting issues and resolutions in ticketing systems.
• Work closely with internal IT teams to resolve complex issues and improve support processes.
• Participate in an on-call rotation and provide after-hours and weekend support as required.

Skills

Interpersonal communication

Hands-on troubleshooting

Problem solving

Adaptability

Time management

Job description

Global Hedge Funds Productivity team is seeking a customer-focused Front-Line Endpoint Engineer to serve as the first point of contact for technical support. This role delivers timely assistance across software, hardware, and network environments, and partners with Systems Engineering on broader infrastructure initiatives. They are looking for a proactive communicator with strong technical skills who can guide and empower users toward effective solutions. The Front-Line Endpoint Engineer will support colleagues across global locations.

.Responsibilities:

• Act as the first point of contact for technical issues, owning problems through resolution or appropriate escalation.
• Support and maintain end-user hardware and devices, including laptops, mobile devices (iOS/Android), and peripherals.
• Proactively monitor systems, perform updates, and carry out routine hardware and software maintenance.
• Communicate clearly with users while accurately documenting issues and resolutions in ticketing systems.
• Work closely with internal IT teams to resolve complex issues and improve support processes.
• Participate in an on-call rotation and provide after-hours and weekend support as required.

Requirements:

• Strong interpersonal and communication skills, comfortable working across global teams and diverse backgrounds.
• Desire to do hands-on tinkering including enjoying experimenting with computers and understanding how they work at a deeper level.
• Confident problem solving, applying critical thinking and research to tackle unfamiliar challenges.
• Adaptability and curiosity, with motivation and learning ability valued over specific prior experience.
• Comfortable managing multiple workstreams, supported by solid organizational and project management skills.